Infrastructure Support Services
Why consider DDAI Support Services for your business?
DDAI’s Support Service will enable you to decrease your overheads. You will no longer have to spend hours on the phone trying to find out the status from third party vendors, as we are your single point of contact and will keep you informed every step of the way. This saves you time and therefore money. Support Services also ensures that your building infrastructure systems will enjoy full restoration anytime, anywhere.
DDAI’s support service provides you with complete flexibility. It’s made up of a number of component parts – you select the combination that’s right for your business.
Multi-Vendor Management: Procures and manages underpinning contracts with multiple vendors. The agreements that DDAI has in place with vendors enables us to provide you with a single interface for the support of all technologies covered by your support contract.
Incident Management: Enables quick and accurate diagnosis of a reported incident and determines the necessary steps to resolution.
Service Levels: You are able to choose from a number of different Service Levels, depending on the criticality of your supported environment and level of in-house skills.
Parts to Site: Parts to Site is a logistics service that provides you with replacements for your faulty hardware.
Engineer to Site: Provides for dispatching an engineer to your site when the incident cannot be resolved remotely.
Services Portal: Provides a web-based portal that enables you to log requests, query the status of incidents and view your contract information and reports.
Service Level Management: Provides you with a predetermined number of service management reports which are reviewed with you in service management review meetings.
License Renewal: Proactively reminds you when your ‘right of use’ licences are up for renewal. You are not burdened by the responsibility of tracking multiple renewal dates and don’t run the risk of not having access to a service – due to late/non renewal.
MACDs: Moves, Adds, Changes and Deletes offers a flexible model for managing and executing the moving, adding, changing and removing of items in your environment.
Consultant on Call: Consultant on Call provides specialised, telephonic support for requests that are not associated with a specific incident, such as configuration advice.
Site based Services: Guarantees ultimate responsiveness to incidents through stationing an engineer(s) and/or spares at your premises. Based on the incident workload of the engineer, additional tasks for the engineer could also be defined in consultation with you.
Subscription Services: Procurement and renewal of your subscriptions to vendors’ services.
Environmental Monitoring
Environmental failures are the number one cause of Infrastructure failure. Downtime as a result of these breakdowns can lead to loss of productivity and even cut off an organisation's ability to communicate or trade with the outside world. It has become vital for companies to closely monitor environmental failures to guarantee 100% uptime for their infrastructure.
DDAI's Environmental Monitoring solution is able to detect and monitor an Infrastructure remotely, providing clients with instant notification of serious problems with their Infrastructure. Our monitoring systems include external sensors that monitor components such as temperature, humidity, flooding, moisture, mains power, UPS, power backup generator, air conditioners and fire detection panels.
Key Benefits:
• Proactive notification of equipment failure
• 24 x 7 x 365 monitoring ensuring peace of mind
• Monitoring equipment which is independent of the Mains power and the IT Network
• Cost effective
• Response is according to a predefined work flow and escalation process agreed with the client.
DDAI can monitor the following critical components (both locally and remotely):
• Temperature
• Humidity
• Flooding
• Mains power
• UPS
• Backup generator
• Air conditioners
• Fire detection panels
• Video monitoring
We can install and support both the Netbotz Monitoring System, and also install and support the DDRT Monitoring System (Dimension Data in-house system).
IT Infrastructure Assessment Survey
DDAI's Surveyor service is an assessment tool that provides a detailed summary of an organisation's IT infrastructure. This service ensures that business challenges are addressed, and solutions are properly planned and scheduled. The areas covered include Communication Cabling, Data Centre Infrastructure and Wireless Solutions.
The Surveyor service includes a site audit consisting of:
• Electrical systems surveys for power assessments for current and future requirements
• Space planning for existing and future data centre infrastructures
• Analysing and reporting on an organisation's existing IT Infrastructure
• Assessment of power requirements and growth potential
• Measurement and assessment of existing data centre and facilities requirements
Our assessments enable DDAI clients to future-proof their investment and to prioritise their Infrastructure spend. In turn, the results of the audit enable us to design a complete blueprint of an organisation's IT infrastructure, with recommendations on future technical requirements.