Video Conferencing Solutions - Professional Services
With a consultative approach and a strong focus on ROI, customer satisfaction and expertise, Dimension Data's Professional Services deliver the tools necessary to ensure a successful video conferencing deployment.
Our mission is to help organisations to properly plan, design, implement and obtain the maximum usage and adoption possible through proven methodology and best practices. This includes:
Network Readiness Assessment
Dimension Data's IP Video Diagnostic Service investigates your network infrastructure, identifies network faults that compromise performance and recommends measures that ensure the network is properly configured and equipped to support high-quality video. Whether you are experiencing network performance issues or simply want to ensure your network is performing optimally, Dimension Data's IP Video Diagnostic Service can help.
Installation & Configuration
Successful deployment of video is dependent on correct installation and configuration of the system. Dimension Data's Installation and Configuration Service ensures that you video equipment is up-and-running correctly the first time. Through this service, organisations have access to experts who install and configure all hardware and software.
Usage and Adoption
The aim of Dimension Data's Usage & Adoption programme is to provide staff with a clear understanding of the strategic importance of video conferencing in your organisation and of the benefits it can bring to them as individual employees. The Usage & Adoption programme can help ensure that your organisation embraces video conferencing as a natural form of internal and external communication. Find out more.
Project Management
Dimension Data's Project Management helps ensure the successful implementation of a video communications solution by managing multiple functions, including: site certification for facility readiness, shipping and receiving, pre-screening network readiness, installation, configuration and certification and training.
ROI, Usage Assessment
Successful understanding of video benefits starts with a comprehensive study of your existing investment on video. Dimension Data's ROI, Usage Assessment provides the insight many global organizations need to enhance video usage and realise the possible cost savings when video is largely adopted and used throughout the organisation. The Dimension Data ROI, Usage Assessment service will highlight video adoption best practices, perform an in-depth assessment and show how video adoption can be a success.
Try our Business Advantage Calculator. The calculator will help you understand how video conferencing can benefit your organisation, and will provide you with a business case for reducing costs, cutting CO2 emissions and improving productivity for your organisation."
Video Miles
Video Miles automatically measures how much a video conferencing user saves by not travelling - in the form of CO2 reductions, money saved and people-hours freed up. Video Miles is a decision making tool providing your organisation with accurate data on all the environmental, financial, technical and performance information required for your video conferencing planning and strategy.
On-site experts
Dimension Data's on-site expert engineers are highly qualified to manage network infrastructure and ensure end-user video systems reach optimal levels of availability and efficiency. In addition to network management, Dimension Data experts can provide "train the trainer" education and technical knowledge transfer for those organisations who desire to eventually have such expertise in-house.
Technical Services Manager
A Technical Services Manager will provide a holistic view of the post-sales implementation of the entire video solution. In support of this, the Technical Services Manager oversees the identification and resolution of any service-impacting issue, provides reoccurring executive briefings on the service health of your video solution and acts as a liaison between you and your account management team for feature request and service escalations.