Supporting technologies and vendors as and when and wherever you want.
When it comes to network support, our clients are confident in our ability to execute and the reason for this is simple. Although extensive, our capabilities are delivered through standard offerings namely Vendor Maintenance Aggregation (VMA); Uptime Maintenance and Uptime Support. These multiple service offerings are delivered with consistency across the world, for multiple vendors and for multiple technologies. It is this consistency in the execution of our support services that clients have come to expect from Dimension Data.
We offer a consistent support experience to our clients. At Dimension Data our approach to the development of support services is aligned to the framework set out in ITIL v3 , ensuring that what we deliver in terms of support services and how we deliver the services is nothing less than what you expect from the market.
How does your SLA shape up?
In the current economic climate, organisations are increasingly on the lookout for partners that have a comprehensive suite of service level offerings and that allow them to pick and choose between different service levels according to their specific business requirements – and budgets. More and more, companies are asking questions such as: “For less business-critical services, can you offer me a 8x5x next business day Service Level Agreement (SLA), but perhaps also allow me to opt into a 24x7x365 restore SLA for another area of my infrastructure where I can’t afford to have breaks in service? Do I have the option of engineer on-site versus an engineer to site? If it’s a business-critical service, can I opt into having a dedicated service delivery manager?” and so on.
Are you grappling with your Service Level Agreement? Need to understand which criteria will best meet your unique business needs? Contact us to discuss the type of SLA’s your business needs
All Service Level Agreements are not equal – nor should they be…
Recent research indicates that around the globe, CIOs are making great strides in strengthening their Service Level Agreements by working more closely with both their business stakeholders and service providers and are leveraging the benefits of IT Service Management Best Practice frameworks. How do your organisation’s SLAs shape up?
If you are concerned that your SLA might be your weakest link, in this opinion piece, we bring you up to speed with the current state of play in the market, show you where your competitors are making advances in their processes, illuminate their errors, and provide some guidelines to help you assess where you are in the journey to effective SLA management.
Dimension Helps Ziggo Gain Greater Control and Visibility of its Revenue-Generating Network
Telecommunications Service Providers in Europe and indeed around the world are facing significant challenges as a result of sweeping industry changes and increased competition. Network convergence – that is, the combination of voice, data and video networks into a single system using IP – has resulted in previously disparate services now being offered in bundles. As a result, individuals and businesses have a wide range of choices and fixed-line operators, wireless telco operators, Internet content providers and cable television network providers are all competing for the same share of consumer wallet. Service providers need to be able to react to changes quickly and effectively while maintaining the highest levels of performance and reliability. This merciless market demands nimbleness, innovation and most importantly service excellence.
Ziggo realised that it was critical to be able to deliver services fast and efficiently at all times, in order to drive up revenues and avoid customer churn. The option of outsourcing its network maintenance function to a specialist provider made business sense. Read more.