Managed Services for Application Solutions
We understand your application environment is the engine that drives your business, touching every corner of your day-to-day operations. This includes your disaster recovery sites and test environments which are equally vital.
Our Managed Services for Application Solutions gives you the assurance of round the clock monitoring and remote or onsite proactive maintenance – keeping downtime to a minimum and ensuring that your software infrastructure is always functioning optimally.
With a dedicated support team sharing all application knowledge specific to your organisation, we are able to de-risk your environment by ensuring no single key-man dependency.
Our flexible and customised Managed Services models are governed by Service Level Agreements and allow for seamless support as and when required:
• Offsite remote support
• Onsite full-time support at your business premises
• A combination of remote and full-time support
Features of Managed Services
• High availability architecture design and implementation
• Security administration and maintenance
• Backup and recovery planning
• Disaster recovery analysis and testing
• Capacity planning
• Object creation and management
• Performance monitoring and tuning
• Automatic installations, upgrades, migrations and configuration
• Access to Dimension Data’s ITIL-certified Integrated Service Desk
• Access to 1st-line support, 2nd-line managed and 3rd-line development services
• 24x7 support and proactive monitoring and administration
• Fast, efficient response to issues and events
• Business Activity Monitoring Enablement (BAM)
Transitioning to managed services
Dimension Data has refined a client engagement methodology that is used as the basis for all transitioning all application projects to a managed services engagement. This ensures that client specific application solutions seamlessly migrate to an outsourced service, as well as ensures continuous improvement.
Successful service outsourcing will result in a partnership requiring both parties to continuously strive towards achieving common short-term as well as longer-term objectives and resolving related issues.
We approach service transformation in at least two initial phases and thereafter an annually recurring third phase. The third phase is embedded in operational procedures and becomes standard management practice.