Professional Services

Buying technology is one thing, applying business solutions and getting them to work in the contact centre environment is quite another. Business solutions comprise more than just technology, and more than just one brand of technology or one product.

Extracting full value from a business solution requires the ability to deliver highly complex environments of infrastructure, hardware, operating systems, vendor software, integration software and applications.

Dimension Data has 27 years experience in getting best-of-breed technologies to work together to produce an optimum business outcome.

Our mature professional services methodologies are based on recognised industry best practice, tailored to the unique challenges presented by the contact centre, and cover:

• Eliciting a clear statement of business requirements

• Defining optimum architectures

• Building and integrating technologies

• Developing applications

• Testing

• Deploying and migrating

• Transitioning to business as usual operational support and management

We maintain top-end partnership status with our key technology vendors, to ensure close co-operation and access to developer level support wherever possible.

Our global reach provides us with an enormous breadth of experience and we ensure that our services teams from anywhere around the world are able to leverage off the experience of their colleagues 24x7.