Converged Communications
In today’s competitive marketplace, an organisation’s business agility is determined by the speed with which it can transform data into information and accelerate communication – internally as well as with customers and partners.
Dimension Data helps clients integrate traditional communication tools (telephony, email) with collaboration technologies (IM, conferencing) that provide new ways to communicate from any location, using any device and accessing any application.
We group our solutions into five main categories:
Telephony - Providing a secure and robust voice infrastructure as the platform for richer communications and collaboration reduces costs and offers more productive communication.
Integrated Collaboration - Reducing costs and improving business process speed is achieved by integrating multiple communication channels and Presence within the user’s working context.
Contact Centres - Creating and delivering integrated management of customer interaction across communication channels retains and grows the value of the organisation’s customer base.
Enterprise Mobility - Improving the productivity of remote and mobile workers through seamless access to corporate communications tools and business applications, irrespective of location, allows for increased productivity and effectiveness.
Visual Communications - Implementing Telepresence and video conferencing to improve interaction and the quality of remote collaboration, eliminates time and cost penalties of travelling.
Telecom Expense Management - Dimension Data takes a proactive approach to telecoms expense management. In fact, with our telecoms expense management service, Xigo, we provide ‘instant’ results.
Our solutions enable clients to enter a connected world of seamless communication and collaboration that reduces costs, increases employee productivity, delivers a competitive advantage and enhances customer service.
Peace of mind that your network runs optimally … in capable hands
Today, your communications infrastructure no longer merely supports your business – it drives your business. At the core of your communication and collaboration infrastructure is the network, providing fast, seamless connectivity that is essential to your business operations. So what does this mean for you? Your corporate network was not built in a day. It has probably evolved over your company’s lifetime and what’s more, it doesn’t exist in isolation.
If your network is down, so is your business. Seemingly small slip-ups can bring a system down, and in today’s competitive marketplace, outages can be extraordinarily expensive in terms of business productivity and damaged client confidence. So what are your options? The good news is that engaging with a provider with the relevant expertise and suite of services in the networking as well as the communications and collaboration domain can go a long way to helping you select the most appropriate technologies, integrate them seamlessly into your environment, manage your IT support costs, increase your network availability and facilitate the evolution of your communications and collaboration infrastructure to support the evolution of your business.
Dimension Data’s portfolio of professional and managed network services frees up your internal resources to focus on objectives that are critical to your business; you do what you do best … run your business – while we do what we do best…take care of your network.
Managed Services for Visual Communications
In today's competitive landscape, your organisation may be challenged to cut costs and improve operational efficiencies wherever it can. An investment in visual communications technology can help in a number of ways. But you may be struggling to drive user adoption, maximise usage and manage the technology cost-effectively.
Visual communications is more than technology. Effective management of the service makes the difference between success and failure.
Managed Services for Visual Communications helps you:
• Place video calls more easily
• Simplify call scheduling
• Manage the availability of the technology estate
• Maximise your investment in video conferencing equipment
It also reports on the effectiveness of video usage, detailing how you're saving time, minimising costs and reducing your carbon footprint by eliminating unnecessary travelling.
Find out more about Dimension Data’s Managed Services for Visual Communications.
What business issues does Converged Communications address?
• Increasing communication costs – Telecommunications costs account for 80% of companies’ annual IT spend
• Increasing geographic disparity - Workers get 50%-75% of their information from other people, but now must work with more people in more locations
• Increased telecommuting - In 2005, 80% of companies worldwide are expected to have employees who telework.
• Travel - 275 million business travellers per year
• Time to market pressures - Accelerating pace demands real-time access to information and people
What business benefits does Converged Communications deliver?
• Improved productivity by improving communication response times and “first contact completion”
• Reduced communication costs by introducing tools that enable cheaper and faster interaction
• Reduced travel costs for employees that need to communicate across multiple geographies
• Increase flexibility by providing remote/home workers to be more productive when not working from the office
• Integration capabilities of existing technologies to enable future growth, and provide the right level of services irrespective of locations
Services
It’s no secret that integrating and managing a proliferation of communications channels is an ongoing challenge facing modern business. Are you constantly looking for ways to improve your business processes, enhance productivity and agility … all the while keeping cost and risk in check?
Gain true insight into your spending…
If these challenges sound familiar, perhaps it’s time you considered the merits of Telecommunications Expense Management (TEM). Dimension Data’s TEM offerings are expressly designed to manage multiple devices and services. The scope of the service spreads well beyond traditional fixed line PABX to encompass mobile telephony, faxing solutions, conferencing facilities, internet usage, SMS, 3G data cards, VoIP and other cost-saving calling plan solutions and remote access service (RAS) usage across your organisation. Oftentimes, one or more of these channels are excluded from traditional telephone management systems (TMS), yet they still need to be accounted for and coherently managed.
TEM also looks beyond simply assessing direct expenditure and the cost of software and hardware. It also considers ‘hidden’ costs such as the long-term costs associated with the ownership and maintenance of a TMS, recruiting and training new skills, and, importantly, the need for any new solution to take your existing functionality into account.
Empower your business to ‘save to invest’…
Juggling multiple vendors and managing complex and disparate systems can limit your chances of achieving full visibility of your environment. And limited visibility equals disjointed management and missed opportunities for optimisation. Our TEM services provide a much-needed single view and give you complete control of all your communication spend − across multiple sites and communications devices − paving the way to sustainable savings over the long term. You are then in a position to redirect these funds elsewhere in your business.
Freedom to choose…
Depending on your business needs, you can select any of our hosted solutions, or a combination, for maximum effect:
• Surveyor is an assessment services that provides you with insights into your entire communications infrastructure. It offers you a snapshot of your current expenses, allowing you to identify opportunities for additional cost savings.
• AnalyZer is a comprehensive communications management tool that offers you a detailed overview of your communications costs, helping you to recoup more than just your landline telephony.
• OptimiZer is a fully outsourced service focused on managing and optimising your communications expenditure, from end-to-end.
Our TEM offering is fully scalable to better support your business growth and allows for easy integration of new sites. All services are offered on a convenient pay-as-you-use subscription basis. Subscription to these services will not require any additional hardware procurement, no extra license costs and no support expertise to support TEM’s technologies.
For more information as to how TEM can help your business, click here.
|