Operations Management
Get the insight you need to avoid service outages and manage the cost, performance and continuity of your business services.
Staying competitive requires that you continually invest in and update your service-bearing infrastructure. While you may have the best technology at your disposal, do you have a clear view of the health of your infrastructure? Is it difficult to find and diagnose faults quickly? Ever wondered how you could better use your exiting infrastructure, or predict whether you are headed for imminent capacity issues?
If that stress is not enough, you are under continual pressure to ensure the availability and performance of your ICT infrastructure. At the same time, you need to reduce the overall ongoing cost and complexity of managing it.
Operations Management enables you to effectively monitor and proactively manage the availability and performance of your ICT infrastructure in real-time. By giving you an integrated view of your entire ICT infrastructure, Operations Management solutions provides you complete visibility and control.
How we deliver our services
Operations Management services are delivered through a powerful combination of people, processes and systems. Dimension Data has developed close strategic alliances with world-leading vendors to provide the best and most appropriate solutions for our clients.
We possess highly skilled individuals experienced in the design, delivery and operations of monitoring and managing solutions and services. Our solutions and services can be structured through an in-house, outsource or multi-source model.
Combining people, processes and systems
Network Monitoring and Performance Management
Network monitoring tools discover and visualise the topology map of the network and provide the up/down status of network components. This helps improve the availability of the network infrastructure and shorten the mean response time for repairing network issues. Network performance management tools collect performance data over time and provide performance, capacity and availability information. It includes features such as base lining, threshold evaluation, Service Level Agreement (SLA) monitoring and reporting, trend analysis, historical reports and network traffic analysis.
Application Performance Management
Application Performance management is the management of the performance, availability, change and configuration of applications and of key application infrastructure components. The applications can be custom-developed, packaged or composite in nature, feature service-oriented architecture (SOA), and use various technologies. These tools have end-user monitoring capabilities, root-cause analysis capabilities, and a systematic way of persisting performance data.
Business Service Management
Business Service Management links the availability and performance events from underlying IT infrastructure and application components to the business-oriented IT services that enable business processes – allowing you an overall view of how your services bearing infrastructure is delivering.
Our solutions support the definition, storage and visualisation of IT service topology via an object model that documents and maintains relationships and other associations among the supporting IT infrastructure components. Tools gather real-time operational status data from underlying applications and IT infrastructure components either via existing monitoring tools or their own, then process the status data against the object model, using service health calculations and weightings, to provide key service quality indicators for business services.
Virtualisation Management
Virtual environments bring a unique set of issues that require close management to minimise security issues, performance problems, faults or server sprawl. Because it is very easy to create new virtual machines from each physical server, server sprawl can rapidly ensue and lead to many virtual machines to manage. Prioritising management will ensure that both physical and virtual machines are accounted for while reducing the time spent on attending to virtual machines.
Virtualisation
Virtual technology it is not without its challenges. A lack of understanding of the intrinsic nature of virtualisation and the associated risks can result in organisations falling short of realising the full potential of this cutting-edge technology.
Read our view on how to address operational challenges brought about by virtualisation to place your organisation in the ideal position for rapid and optimised adoption of virtual technology.
Leading Bank Takes Back the Network
Dimension Data's network management solution provides a local banking and financial services giant with the resources to better manage its intellectual property, technology assets and workflows
The client operated a vast and growing enterprise network that sustained a distributed physical network of branches and ATMs. It had made innovative use of open source software to manage its IT systems, and had part of its network management outsourced to an external service provider.
However, as its business grew in complexity and scale, the bank needed a network management solution to give it visibility into its network, gain greater control over locating and remediating faults, enhance its security posture and reduce risk.
Dimension Data equipped the bank to face the future with a prime network management solution – Spectrum – that delivers all the advanced functionality that a modern financial services organisation needs, from security to fault isolation, to reporting and ongoing monitoring of the network real estate… in short, insurance that any fault on the network will be detected, connectivity restored, and any effects minimised, in a seamless and advanced way.
The challenge was to replace pervasive use of open source software with an advanced, sophisticated network management solution that puts vital operating statistics and reporting at the organisation's fingertips, giving it greater control over its information assets, reducing risk and enhancing agility and network availability.