Title	Contact centre outsourcing booms but businesses fail to measure performance
Extract	London, UK, 22nd February 2006 - A study launched today reveals that contact centre outsourcing surged by a fifth in 2005 and that organisations are placing higher importance on contact centres as they become the primary customer interface for many businesses.
Document Type	Press Release
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Document Link	uk/documentlibrary/press/contactcentreoutsourcingboomsbutbusinessesfailtomeasureperformance.htm

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