Contact Centre Performance Ranking tool

The Performance Ranking Tool draws on information gathered in the annual Contact Centre Benchmarking Report to give insights into the contact centre industry. It gives senior executives an assessment of the performance delivered against the investment made in their contact centre operations to give an objective ranking of return and value to monitor performance.

Dimension Data has combined critical performance and cost information into a unique mapping process that assists executives and their teams to see

• How their contact centre performance delivers against the cost of the operations
• How each operation compares to others in the company
• How their centres as compared with regional standards

The Performance Ranking Tool quickly gives executives insights on performance, providing input for decisions on best practice sharing, offshoring, outsourcing and consolidation.

To find out more about the Performance Ranking Tool and the insights it provides to your development plans, download our point-of-view paper. (To gain access to the paper, you’ll be asked to provide your contact details and some information about your contact centres). 

The Performance Ranking Tool draws on information gathered through the annual Global Contact Centre Benchmarking Report (published since 1997) and our engagements with clients around the world.