bill, USA

Bill has more than 10 years experience in the contact centre industry.  In his current role as a Lead Technical Consultant in the Customer Interactive Solutions (CIS) Delivery Team for the Americas, he works with his team of Application Consultants to design and deliver business applications for customers.  Bill has a background in Cisco Contact Center solutions and the contact center business dating back to GeoTel, prior to their acquisition by Cisco, and with a large financial institution running Avaya solutions prior to that.  His credentials include a bachelor degree in Engineering Design.