Martin, United Kingdom

Martin is responsible for the strategic development of Dimension Data’s global contact centre business, which includes Merchants Global Consulting. He knows the business and the industry from the ground up, having entered as a call centre agent, and spent a decade working in diverse operational and account management roles. Some of the highlights of Martin’s career include the design, build and management of a 1,000 seat contact centre for one of South Africa’s largest Financial Services groups, and the Solution design of Dimension Data’s Customer Management division. Over the last two years Martin has been involved in working with a number of major US corporates on contact centre strategy development and performance improvement initiatives. Martin is now based in the UK, where he works with each of the Dimension Data regional businesses around the world on strategic development and consulting.