steve, USA

Steve has more than 17 years experience in the contact centre industry with stints at Edify, Apropos Technology and most recently NICE Systems, Inc. In his current role, as Dimension Data's Business Development Manager for Customer Interactive Solutions (CIS) for the west coast in North America, he has responsibility for the care and feeding of 30+ sales, delivery and support personnel for contact centre solutions. Steve’s background in contact centre business analytics, workforce optimisation and compliance/fraud solutions were one of the many reasons for taking on a role with Dimension Data. He has a BSEE/CS degree from the University of California, is currently on the board of Pepperdine University and holds a Securities and Exchange Commission Series 7 licence.