processes
Introduced in the late 1980s, ITIL is now regarded as best practice for IT Service Management across the globe. ITIL is a framework which provides structure by modelling the goals, general activities, inputs and outputs of the processes involved in Service provision. Today, best-of-breed IT departments and Service Providers are opting to adapt processes to mirror ITIL guidelines, thereby guaranteeing high quality service which is delivered in a consistent and repeatable manner.
ITIL processes are defined across Dimension Data and deployed consistently, giving you peace of mind that you will receive a consistent Service experience – wherever you are based. Furthermore, our working procedures have been directly derived from our processes and include local specificities. This means we are able to meet your requirements, regardless of your organisation’s geography and culture.
In order to ensure ongoing improvement in the implementation of our processes, we undertake regular internal maturity assessments and process compliance audits in each of our Global Service Centres.
