unified communications

Unified communications refers to the realtime redirection of a voice, text or e-mail message to the device closest to the intended recipient, at any given time. For example, voice calls to desk phones could be routed to the user's cellphone when required. E-mail intended for a desktop mailbox could be sent to the user's PDA or turned into speech for a phone message.

While the concept of unified communications is relatively new, the underlying technologies that are integrated and deployed to achieve this ideal state are not.

Dimension Data’s solutions for unified communications draw on, and integrate skills and expertise from various technology disciplines and focus areas.

Our many years of experience in deploying voice and collaboration solutions for clients around the world, and partnerships with leading technology vendors in this space, has enabled us to deliver solutions that improve employee productivity, customer satisfaction and reduce communications costs.

Dimension Data became the first integrator to deploy a solution that integrates Cisco Call Manager and Microsoft Live Communications Server for a client and deliver on the promise of unified communications.

Quick facts

Dimension Data is a Cisco and Microsoft Gold Partner in every region that we operate.
Dimension Data has more than 5,300 Cisco certifications globally.
Dimension Data has more than 1,100 Microsoft certified skills, include more than 450 MCSEs.
Dimension Data has deployed more IP telephony handsets for Cisco globally than any other partner.
In August 2007, Dimension Data became the first company to conduct and publicise research into unified communications adoption that includes views from both the IT user and IT decision maker.