DATES & VENUES
Tuesday June 10th - Manchester United FC, Old Trafford, Manchester
Wednesday June 11th - Chelsea FC, Stamford Bridge, London
OUTLINE AGENDA
10.00
Registration
10.30 Welcome and Introduction
10.40 The findings of the 2008 Global Contact Centre Benchmarking Report: Martin Dove, Managing Director, Merchants Consulting
11.05 Successful multi-channel communications in the contact centre: Francis Carney, Senior Application Consultant, Avaya
11.30 Optimising contact centre performance: Martin Roberts, Vice-President - Marketing, NICE
11:55 Making technology work for you in the contact centre: Paul Scott, Director – Contact Centre Solutions, Dimension Data
12.20 Light Lunch
13.00 Tour of the grounds
FURTHER INFORMATION
To register for this event, please click on the link to the right.
For further information about the event, please contact Sophie Lloyd on +44 12 5277 9728.