Presence Integration

To meet the demands of modern business, employees are required to work in new ways – from multiple offices, across different time zones and often in virtual teams. Dimension Data’s Integrated Collaboration solution provides integration of presence applications with telephony and desktop applications (Microsoft Office, Cisco IP Soft Phones, Instant Messaging tools).

Our solution enables presence and context information that simplifies communication and improves the likelihood of contact completion.

Key features of Dimension Data’s solution include:

• IP telephony - Integrated with the most appropriate desktop client to provide mail notifications, directory search and click-to-dial.  Applications like Cisco Unified Presence Server also bring additional presence information to IP handsets and soft phones.
• More secure, compliant IM - Robust, secure corporate IM with the ability to use Live Communications Server 2005 for more secure business-to-business federation. Our clients also benefit from Public Instant Messaging Connectivity, giving them secure, native connectivity with members of public IM networks.
• Integration with productivity applications - Maximising use and employee productivity through integration with the Microsoft Office system, including Microsoft SharePoint products and technologies, as well as the ability to leverage Live Communications Server 2005 as a presence platform for enterprise-wide application development.
• Multi-party conferencing - The ability to facilitate collaboration and communication for desk-top multi-party conferencing using enterprise conferencing solutions such as Microsoft Live Meeting and Cisco MeetingPlace.
• Integrated Directory Services - Expedite the provisioning and synchronisation of IM and voice clients while lowering the administrative burden of duplicate directories.

Solution Features

• Rich presence information (schedule details, out-of-office messages, telephone status) that enables better decisions on how to make contact with others, based on knowledge about their availability
• The ability to initiate telephone calls from desktop applications, without having to look up the number from one application and dial it on the telephone
• Forwarding of the desk telephone based on presence information – when you walk away from your desk, calls are automatically diverted to your mobile phone
• Ability to see a caller’s name and contact details on your desktop when the call arrives and answer the call with a single mouse click
• Receive email notification of missed calls, with accompanying caller contact details
• Integration with desktop applications brings real-time capability directly the to applications users work in
• Ability to initiate a conference (voice, video or data) from any desktop application

Business Benefits

• Reduction in the frequency and costs of conference calls
• Network or mobile costs - increase the number of local/international, fixed/mobile minutes saved when colleagues or partners reach one another via LAN line
• Increase the value of your investment in convergence
• Productivity gains through efficient phone usage and decreasing the time to information
• Optimise investments in Microsoft Office applications