Unified Messaging

In a world where technology facilitates communication from a multitude of devices and from any location, users expect to be able to access their messages from anywhere. Unified messaging (UM) is the integration of several different communications media. It enables users to retrieve and send voice, fax, and e-mail messages from a single interface, whether it be a wireline phone, mobile phone, PC, or Internet-enabled PC.

Dimension Data works with leading providers of unified messaging applications such as Cisco and Microsoft to provide integrated solutions to your messaging needs. We integrate all messaging types (Microsoft Exchange, Lotus Notes or Groupwise) with traditional and IP-based telephony.

Voicemail, e-mail and faxes can all be collated, delivered and manipulated though a single interface that incorporates text-to-speech and speech recognition capabilities as well as natural language productivity tools to keep you abreast of your messaging needs, no matter where you are or what device you’re using.

Implications

• Single delivery – Users may send any message destined to a particular end-user by addressing to a single alias.
• Single repository – All messages are stored in one place for easy access/retrieval and integration such as speak-to-text, text-to-speech, etc.
• Single access –A unified addressing scheme allows the end-user to access all messages through simple, intuitive mailbox interface commands.
• Single notification – Allow the end-user to be alerted of missed and/or incoming messaging and/or communications attempts

Business Benefits

• Improved responsiveness to messages, whether in the office, at home or on the road, using the tool of choice
• Work more efficiently by leveraging office communication tools like Microsoft Outlook for a complete record of communication with customers and co-workers
• Use time more effectively by prioritising messages and responding accordingly