call management and billing

Many organisations grapple with internal telephony cost allocation, inefficient calling patterns and telephony abuse within their environments. This can have a significant impact on communications costs and system productivity.

Dimension Data helps clients to understand the existing communications cost base, track and control their telephony expenditure and recover costs. Our own offerings, coupled with those of leading telephony management vendors, enables us to provide clients with the best approach for their call management and billing needs.

Business Benefits

• Helps organisations to plan for change and build efficient call handling systems
• Reduces risk based on accurate information, rather than guesswork
• Identifies potential lost revenues and improves customer satisfaction
• Optimises the selection of carrier / service providers and tariff models.

Our Solutions include

• Call management and billing
• Fraud management systems
• Call authorisation applications
• Directory integration
• Security