managed ip telephony

Dimension Data’s Managed Service for IP Telephony provides lifecycle support and management for IP Telephony environments. Our service enables organisations to focus on core revenue-generating activities.

Key Business Benefits

Ability to focus on core business – no distraction as a result of communications infrastructure management
Improved efficiency of IT resources - redeploy your skilled personnel to other, more strategic areas of the business
Improved operational efficiencies - a solid platform for the introduction of new applications that make both office-bound and remote workers more productive
Reduced resource and training costs - no need to source, train and retain hard-to-find IPT and network integration professionals
Patch notification - recommend implementation of relevant patches to ensure the client operates on the most stable available platform
Predictable service costs - the monthly service fee is an operational expense that allows you to budget accurately
Guaranteed service delivery - our Managed Service for IPT is underwritten by a Service Level Agreement (SLA)

Core Service Components & Options

Hardware Support and Maintenance Services - Uptime Helpdesk, remote support and break-fix support	√	Service Delivery Management Service Delivery Manager appointed to provide service performance reporting and handle all escalations	√
IPT Application Support Log and track requests relating to IPT application issues and perform pro-active remedial actions. Professional management of the service contract	√	Standard Remote Monitoring Remote Monitoring for up/down health status, automated identification and reporting of incidents	√
On-line Service Remote Access to Client environment enabling on-line diagnostics and swift incident resolution. Access to real-time IPT environment information and status reporting	√	Advanced Remote Monitoring Remote Monitoring for up/down health status, automated identification and reporting of incidents. Specialised reporting including Historical statistics and Threshold tracking	√
Patch Notification Pro-active verification of patches and regular releases with recommendations and software availability to client	√	Configuration MACDs Administration of Moves, Adds, Changes and Deletions of user configurations	√
Service Prerequisite	Remote access into the client environment, via, for example a secure VPN.
Products Supported	Cisco CallManager™, Cisco VoIP Gateways, IP Cisco IP Handsets, Cisco Unity Voice Messaging™ (UVM) or Unified Messaging server™ (UM)