managed services

At Dimension Data we have an unrivalled understanding of the contact centre business, its key drivers and enablers, and what it takes to run contact centres at optimal cost, service and operational levels. We’ve earned our credentials in the field, running our own industry-leading and award-winning contact centres, and running complex, business-critical operations for our clients. And at the heart of our expertise, we have a thorough grasp of the technology that enables contact centres to fulfil the business vision, and what it takes to keep your service and investment running seamlessly and at optimal levels.

Our greatest strength is that we are practitioners. We’ve run contact centres, implemented CRM centres, created voice portals and been responsible for customer interactions of all types. We run five Global Service Centres of our own to support our customers.

We offer a customised, flexible management service to address the daily challenges faced by contact centres in terms of the management and support of their architectures. We deploy skilled professionals that are certified in all major contact centre technologies. We match and allocate our resources based on your requirements and the various components of your architecture. We provide CAPEX and OPEX pricing for technology, allowing you to test solutions and innovate without having to spend significant amounts of money. We offer consistency of services with global coverage. And most important of all: we take responsibility for service levels by negotiating relevant penalties and Service Level Agreements, so we are always accountable for maintaining excellence as a standard when delivering managed services.