Contract director

Region:

Gauteng

Division:

Teamsource Services

Office Location:

Campus

Reporting to:

Janine Boshoff

Position:

Contract Director

Required Start Date:

ASAP

Permanent / Contract:

Permanent

Position Summary and Primary Objectives

Responsible for the overall contract management including financial and commercial aspects as well as customer satisfaction, account delivery, service delivery against SLA and service improvement management. The account will consist of a number of key outsourced accounts delivering more than one LOB service to the customer (service aggregator). The individual will need to use their initiative to drive innovation and identify potential opportunities within the accounts.

Main Duties / Key Accountabilities

·         Business Review / CARE facilitation and acceptance

·         Steering committee meeting organizer and member of steering committee

·         Customer Satisfaction with regards to contract delivery

·         Contractual & SLA negotiations (MSA, Service Definition and Service Levels)

·         Financial ownership to ensure profitability

·         Identify new business opportunities and retain existing business revenue

·         Work closely with the Customer CIO or IT Director to understand strategic initiatives that impact on the alliance.

·         Prepare and negotiate any contractual changes

·         Full time member of the Steering Committee

·         Responsible for delivering services against agreed Service Level Agreements (SLA’s)

·         Align the customer strategy with technology and DD service and drive this through project implementation to enhance customer value add around service and service delivery

CARE Presentations

·         Owner of the CARE meeting

·         Any changes in format, venue, attendees etc should be mutually agreed on between the Customer and the Contract Director.

·         CARE is the forum where service delivery against SLA’s is reported on.

·         Responsible to answer any service related questions and should familiarize him / herself with the contents of the reports before each CARE meeting.

·         Responsible for understanding the contents of the CARE report in total and approve the reporting prior to presentation to the Customer.

·         One of the major players in the monthly CARE meetings

·         Opening statement summarizing key issues

·         Summary of value add

Total Cost of Ownership

·         Responsible for annual TCO study to be performed on the contract and associated report back to customer.

Budgeting / Financial

·         Responsible and management of annual Operational budget down to line item level

·         Monthly and ad hoc billing

·         Financial reporting and forecasting

·         Ensure service configuration equals billing (ie. No under or over recoveries.)

·         Input into customers CAPEX / Strategic Initiative budget

Requirements: Education, Training and Experience

·         7 – 10 Years ICT Infrastructure management experience

·         Minimum of 5 years General Business and Financial Management experience

·         Minimum of 5 years Contract Management experience

·         Must have the ability to manage project costs and schedule using Earned Value

·         Experience in managing IT Infrastructure and Application type projects

·         BCom or BSc degree will be a requirement

·         MBA, MBL or M.IT degree will be an advantage

·         Management of ICT teams

Personal Attributes and Skills Required

• Assertiveness
• Communication, written and verbal
• Influence and persuasion
• Conflict management
• Expert Negotiation skills
• Problem solving
• Initiative
• Self-starter
• Bias for action
• Logical
• Systematic
• Self confident
• Enthusiastic
• Persistent
• Good people manager
• Team player