operations management
Dimension
Data provides monitoring and management software and services that allow you
to honour the service levels agreed with your clients.
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Our solutions form a vital part of
corporate governance by reducing operational risk, and have delivered a
payback period of less than 12 months to satisfy ROI requirements
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Operations
Management is a service that follows a Service Management Continuum designed
to support and automate operational processes. This continuum is applied to
the monitoring and management of networks, systems and applications, and can
be structured through an in-house, outsourced or multi-source model,
depending on your requirements.
Operations
Management covers Network Management, Systems Management and Application
Management to give you comprehensive, broad-based coverage and protect every
aspect of your operations.
Network
Management is addressed by focusing on the planning, provisioning, assurance
and control of enterprise and service provider networks.
Systems
Management involves a combination of systems and service management
functions, including server operating system, platform and application, as
well as storage resource management.
Application
Management is addressed by monitoring the availability and performance of
applications from the business perspective. Application Management also looks
inside various infrastructure components and understands how applications are
affected by, and how they affect, the infrastructure on which they run.
In
addition, Management Optimisation is applicable when a combination of
management disciplines are addressed. Telephony/Voice Management, Data Centre
Management, Customer Contact Centre Management and Security Operation Centre
Management involve networks, systems and application monitoring and
management to enhance their effectiveness to business.
Service-bearing
infrastructure events are aggregated at the Service Management level,
offering a manager-of-managers’ view of business service impact,
infrastructure performance, service level status, and service desk incident
and problem management.
A
world-class ICT infrastructure partner:
- Partnerships and relationships with
world-leading vendors like CA, Cisco, EMC and IBM.
- Cisco Gold Partner of the Year 2005.
- CA Enterprise Solution Partner of the
Year 2006 for EMEA Award.
- EMC Smarts Partner of the Year 2006.
- An established track record with
enterprise and service providers across Africa and the Middle East.
- We support and enable eTOM, ITIL and
ISO 20000 defined service management processes.
- Our solutions and services function as
a catalyst between business and IT in the top financial institutions in
South Africa.
- Our solutions have delivered a payback
period of less than 12 months and satisfy projected ROI requirements.
- Our solutions form a vital part of
corporate governance by reducing operational risk.
