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Model rozvoje kontaktního centra

Optimalizujte integraci kontaktního centra s vaší organizací

Pochopte aktuální stav vašeho kontaktního centra a naplánujte jeho budoucnost.

Kontaktní centrum, klíčový styčný bod pro zkušenosti zákazníků, se v digitální éře radikálně změnilo. Pomáháme vám tak držet krok s rozvojem. Náš model rozvoje kontaktního centra hodnotí stávající schopnosti a kompetence vašeho kontaktního centra ve srovnání se souborem provozních a strategických kritérií a definuje mapu pro budoucí růst.

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