Visual communications

It's a well-known fact that 70% of communication is visual, hence video collaboration is becoming more mainstream. Why then is videoconferecing infrastructure underutilised?

Visual communications solutions can be highly effective if you understand your users, invest in fit-for-purpose tools, address bandwidth concerns and have a clear strategy to ensure success. Your solution must meet the needs and working styles of your users or it won't be viable.

To get the most from your investment, you also want to procure and manage these tools in a way that suits your business.




Your unified communications and collaboration infrastructure and your visual communications (VC) infrastructure (including videoconferencing and telepresence) is meant to improve the speed and quality of communication across different locations. So, why are you struggling to realise the value of your visual communications investments?

Success can be described as increased usage and adoption, ease of use, a reliable and working infrastructure ... and a faster return on cost-effective investment.

We'll work with you to understand your users' profiles and design a solution that accommodates their requirements.

Your customised management or procurement model can include elements of a managed service, hosted or cloud solution.  We can provide a clear transition plan to suit your objectives.

We believe there's a visual communications solution  for every business need:

  • If you hold many meetings in different locations, telepresence provides high-definition audio, multiple reactive cameras and ambient lighting.
  • High-definition videoconferencing supports conferencing to a room of participants.
  • Personal video screens enable interactive, confidential one-on-one meetings.
  • Video on mobile devices or laptops creates a highly mobile workforce.

Our visual communications expertise and investments in this area ensure a holistic approach to your business challenges.




  • Managed services for visual communication



 ​A fully integrated visual communications infrastructure can deliver the following benefits:

increased productivity when people can communicate in a richer manner with business-appropriate and user-preferred tools
time efficiencies when employees don't waste time travelling or in transit because they're able to have clear, constructive discussions using suitable visual communication alternatives
a decreased carbon footprint which benefits the environment, in line with your sustainability objectives
cost savings by recouping the cost of your investment with time saved, reduced travel expenses, improved productivity, reduced employee fatigue and the benefit of a customised procurement model
enhanced business processes by making your scarce specialist skills more widely and regularly available throughout the organisation
improved communication and collaboration thanks to physical visibility, which contributes to a stronger feeling of teamwork and trust
What we offer


Our How Do You Meet Assessment analyses the way employees work together and communicate, so we can recommend the optimal visual communications infrastructure for your organisation.

Our Visual Communications Consulting Services assess and remedy problems with your current solutions. They also help you develop a visual communications strategy and drive user adoption.

Our Managed Service for Visual Communications makes sure your VC infrastructure is always on and working. We also provide 24x7x365 support .

Video Meeting Room is a cloud-based platform which bridges all the various videoconferencing technologies together. Anyone can join, no matter what tool they’re using.

Our Video Conferencing-as-a-Service (VCaaS) involves no up-front cost, no impact on your network and no drain on your IT resources - instead delivering reliable, high-quality visual communications.

These solutions and services integrate with our broader unified communications and collaboration offering to give your employees the information and tools they need through a single interface.

As part of your organisation's move towards enterprise mobility , our visual communication solutions will enable your employees to connect face to face from anywhere, at any time, using any device.​


Latest thinking


    What our clients say


    • ​"If we want our students to thrive, we’ve got to teach them the 21st century skills of creativity, collaboration and how they can be innovative in their approach to learning." Debbie Dunwoody, Principal, Camberwell Girls Grammar School

      Camberwell Girls Grammar School

    Why work with Dimension Data?


    • Dimension Data has global partnerships with Cisco, Microsoft and Polycom. We provide visual communications integration services for all three vendors.
    • We support over 5,600 video end points for over 430 clients globally. 
    • We are uniquely positioned with the ability to deliver managed services on-premise, in the private cloud or Video-as-a-Service in the cloud, managing over 20,000 calls every month.
    • We are Cisco's largest visual communications partner worldwide – we've deployed more than 400 fully immersive Cisco TelePresence rooms and 10,000 video end points globally.
    • Our Adoption Management Programme won Golden Bridge Best Unified communication Service in 2011.
    • We were named Cisco's TelePresence & Video  Partner of the Year in Europe  and Collaboration Partner of the Year in Middle East & Africa in 2011. 
    • We have over 500 video and TelePresence certifications.
    • We have Cisco Master UC certifications in 10 countries.
    • We're globally Microsoft Gold-certified in the Communications Competency, and employ more Microsoft® Lync Masters than any company outside of Microsoft. 
    • We were named Polycom's System Integrator of the Year for both 2011 and 2012. 
    • We have a direct presence in over 50 countries and offer extended support in over 114 countries worldwide.
    • We offer round-the-clock support  through our regional Global Service Centres.