Governance and Ethics

Dimension Data accelerates the ambitions of its clients by delivering exceptional value through its great people.

As an organisation we’re inspired by teamwork, innovation, diversity, and integrity. We’re driven by professional excellence and always place our clients at the centre of everything we do.

As a global leader in the provision and management of specialist IT infrastructure solutions and services, let us bring your ambitious ideas to life and accelerate your success.

Ethics policy
Dimension Data is committed to ethical and lawful business conduct in all countries in which it operates. We believe that an integrated approach to governance, ethics, risk and compliance strengthens our values and promotes our objectives as a responsible business.
All business dealings are carried out with transparency and integrity. We encourage our employees to uphold our principles, values and ethics policy. We provide guidelines to explain what is expected of every person who works for Dimension Data, irrespective of where we do business.

Dimension Data’s practice of responsible corporate behaviour includes:

  • compliance with all laws and regulations
  • zero tolerance for corrupt or illegal practices
  • an anti-bribery and corruption policy which states that bribes and other illicit payments may not be paid or accepted
  • maintaining the confidentiality of clients’ information
  • not participating in any conduct that constitutes anti-competitive behaviour
  • not permitting directors or employees to engage in business on behalf of Dimension Data with organisations in which they have a material interest, without full disclosure
  • a policy which specifies the acceptance of business gifts and hospitality

Dimension Data’s Group Ethics and Compliance Committee reports to the Audit Committee on all aspects of the Group’s compliance with relevant laws, regulations, external policies, as well as with its own internal policies and procedures for ethical business practices. Our Compliance office manages an ethics and compliance programme which provides guidance on business conduct and ethics, and  conducts periodic compliance reviews.

Dimension Data is committed to the highest standards of transparency and accountability.
Our whistleblowing policy states that employees and other stakeholders may address any concerns about the Group’s business practices, through appropriate channels, to the highest level within the organisation. Employees may voice their concerns in a responsible and effective way, without fear of reprisal.

The policy deals with specific and serious concerns, which are dealt with at a high level within the organisation and may include:

  • an unlawful civil or criminal offence
  • failure to comply with statutory obligations or requirements
  • financial or non-financial mismanagement, fraud and corruption (including bribery)
  • a risk (including a potential risk) to health and safety of any individual
  • environmental damage
  • improper conduct or unethical behaviour
  • attempts to conceal or suppress information relating to the above

We have also set out procedures for registering material irregularities and legitimate concerns, independently of line management if necessary, should serious misconduct be suspected.
Disclosures made without malice and in good faith are confidential, as is the identity of the whistleblower. 

Sustainable procurement policy

  1. Dimension Data will strive to provide competitive opportunities with fairness to both domestic and foreign suppliers, and to build mutual trust and understanding.
  2. Dimension Data will conduct economically rational procurement of competitive goods and services that meet its business needs, deciding suppliers based on quality, price, delivery times, stable supply in a comprehensive manner.
  3. Dimension Data will conduct procurement in a manner that follows laws and regulations as well as social norms, and takes the environment, human rights and other issues into account to contribute to society.


Human Rights and Modern Slavery statement

Commitment to Human Rights

The Dimension Data Group (“Dimension Data”) a wholly owned subsidiary of Nippon Telegraph and Telephone Corporation (“NTT”) endeavours to create a corporate culture that supports human rights, and is opposed to any form of discrimination. We follow, inter alia, the Universal Declaration of Human Rights. As globalisation progresses, the international community is strongly urging companies to implement measures to ensure that human rights are respected. The NTT Group unveiled its NTT Group Human Rights Charter in June 2014. The ideals contained in ISO 26000, an international standard for social responsibility published in 2010, as well as the Guiding Principles on Business and Human Rights that were endorsed by the United Nations Human Rights Council in 2011, are incorporated in the NTT Group Human Rights Charter.

Group Human Rights Charter

We, as part of the NTT Group, recognize that respect for human rights is our corporate responsibility and aim to create a safe, secure and enriched social environment by fulfilling this responsibility.

  1. We respect internationally recognized human rights, including the Universal Declaration of Human Rights in all company activities.
  2. We aim to not be complicit, directly or indirectly, in infringing human rights.
  3. We endeavour to reduce any negative impact on human rights’ holders. We respond appropriately when negative impacts on human rights occur.
  4. When a business partner does anything that has a negative impact on human rights that is linked to a product or service of Dimension Data, we will expect of them to respect human rights and to cease the relevant infringement.

Our Human Rights Policies

  1. Dimension Data respects the human rights of all the stakeholders and this is steered by its leaders, by example.
  2. Dimension Data respects diversity, promotes equal opportunity, and strives to create a healthy working environment that is free of harassment issues.
  3. Dimension Data will, from the standpoint of respect to human rights, review its operation, as appropriate, and will adapt and improve human rights in its business activities.
  4. Dimension Data is committed to supporting its Group companies in their efforts to raise awareness on human rights issues.

Modern Slavery and Human Trafficking Statement

We will not use or tolerate the use of forced slavery, child labour or human trafficking in our business or supply chain. We strive to be honest, ethical, and transparent in everything we do.
Dimension Data cannot condone and has a zero tolerance approach to any form of slavery or human trafficking. Dimension Data is committed to fighting modern slavery however it may be manifested. We are committed to ensuring that there is no modern slavery or human trafficking in our supply chains or in any part of our business.

Suppliers to Dimension Data are obliged to comply with all applicable laws in their contracts.

During the course of the forthcoming financial year, we will be introducing human rights, anti- slavery and human trafficking awareness training for all new employees and periodically for existing employees as part of our ongoing compliance training. Dimension Data also requires all employees to comply with our Code of Business Conduct and Ethics and employees certify compliance with the Code of Business Conduct and Ethics.

This statement is made pursuant to section 54(1) of the Modern Slavery Act and constitutes Dimension Data’s slavery and human trafficking statement for the financial year ending 30 September 2017.

Compliance with Human Rights Charter

Non-compliance with our Human Rights Charter will be managed by Dimension Data’s Group Compliance Officer. Dimension Data has a Group Code of Business Conduct and Ethics which provides clear procedures for reporting any suspected incidents related to unethical behaviour. This is supported by a whistleblowing hotline for employees. Concerns of employees, suppliers, partners or any other stakeholder can be communicated through the same channels as any other ethical issue.

This Statement was approved by the Board of Dimension Data PLC.
By order of the Board

 More About Dimension Data