End-user Support

Today’s high-pressure business world compels your organization to be more agile, improve operational efficiency, reduce cost, and meet its employees’ needs for new applications and technologies more rapidly. That’s why your approach to ICT is evolving from managing ICT equipment to managing ICT services as a utility. But how do you bring together the people, processes and systems that deliver more business-aligned ICT? How do you manage multiple vendors across several geographies, while still focusing on what you do best?

​Our IT outsourcing services for end-user support cover the following areas:

  • Level 1 service desk: we run and manage a full service desk function on your behalf, catering for all your end-user support calls.
  • Desktop support: we support the hardware and software of your end users’ desktop environment, including printers and other devices connected to it. 
  • Printer-based services: we support the physical printing device itself as well as all printer-based services across a network. 
  • On-site user support services: we provide on-site resources to help solve problems that can’t be solved remotely.

Contact us to find out more about our IT outsourcing services for end user support.

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