What a cloud model and a digital-ready network mean for KSFE
An improved customer experience ensured revenue growth for KSFE. Cloud analytics gives KSFE a holistic view of their business landscape enabling real-time decision-making. Savings from the transformation project have been reinvested into the business.
The technology transformation has ensured KSFE’s continued revenue growth. They enjoy high systems availability and customers walking into any of its branches are identified quickly and can complete transactions smoothly. They can now process up to 50 customer transactions an hour, up from sometimes only one before.
Through cloud data analytics and a central reporting function, KSFE has gained insight into their entire business landscape and can make real-time business decisions, improving the overall profitability of the company. An example is eliminating error prone human interventions when sending through daily reports on the current state of their cash balance.
The company is also enjoying savings from the consumption-based cloud model, as well as saving from not having to invest in a greenfield data centre. They now only have to pay for the services they use, and can reinvest the savings back into their business, ultimately improving customer service.