We keep your infrastructure up and running – everywhere, all the time.

Our uptime and proactive support services improve your infrastructure availability and help you optimise your IT operational environment. We make it easier for you to balance the cost of supporting your networking, security, collaboration, and telephony infrastructure against the risk of downtime. We help you improve your IT operational efficiency by managing many of your standard IT processes. This frees up valuable staff and management time while you remain in control all the way, end to end.

Our offerings

Annual Version Updates

Improve version control and standardisation at your organisation for lower risk and better IT governance

Asset Tracking and Analytics Service

Improves efficiency in managing the lifecycle of your IT assets and quickly identifies areas requiring your immediate attention

Availability and Capacity Monitoring

Asset monitoring to lower the risk of downtime and performance degradation

Configuration Archive

Reduce time and avoid configuration errors with configuration backups

IT Service Integration

Integrates your existing service ticketing system with ours to exchange task information automatically eliminating errors and saving administration time

Move, Add, Change and Delete

Offload your MACD process to improve efficiency and reduce human errors

Proactive Problem Support

Enabling you to improve availability by detecting problems before they become risks.

Service Delivery Assurance

Improving governance to ensure seamless service delivery.

Technical Account Management

Proactive planning and remediation to improve performance and operational efficiency

Third-party Incident Coordination

Enabling you to offload the burden of incident management involving multiple service providers

Uptime Maintenance Support Services

Available with progressive levels of coverage from remote and parts-only support, to two-hour on-site response for mission-critical infrastructure

Global service delivery

We have a globally integrated service delivery model operating to ITIL standards, giving you consistent service wherever you operate

Certifications

30,000 technology certifications across leading technology vendors and ISO certifications across our global service centres

Record of achievement

Support over 7 million assets in more than 500,000 distinct client locations

Industry recognision

Ranked by CIOReview as one of the most promising IT infrastructure solution providers in 2016

Uptime and proactive support services

We keep your infrastructure up and running – everywhere, all the time.