Healthcare

Using technology to improve patient services

Technology is essential in the delivery of efficient healthcare services that meet patient demands in challenging conditions. With the increasing demands in the healthcare sector, more and more hospitals are turning to technology to help them cope. We leverage the power of technology to ensure that healthcare providers can deliver an enhanced patient experience and meet the changing requirements of this industry. With our innovative communications and mobility solutions that are secure by design, we have proven capability to enable healthcare providers deliver an improved patient experience and service delivery.

The challenges you face:

Despite changes in the industry, delivering high quality care to patients remains a top priority within the healthcare industry. A key imperative for healthcare providers is to create efficiencies in critical systems using emerging technology to deliver improved patient care. In addition to this, compliance to government regulations and adapting to personalised patient care using digital technology also poses a challenge to efficient service delivery. Through our extensive capabilities across collaboration and managed IT services for healthcare, we can help you better address challenges affecting healthcare works and patients, while improving the value provided and increasing accountability.

We are helping our healthcare clients with:

implementing and enhancing electronic health record capabilities

improving patient data security

driving greater adoption of enterprise mobility in clinical activities

reducing application management cost by migrating workloads to the cloud

improving hospital operations with Internet of Things innovation

increasing contact centre efficiency

Industry Case Study: Western Cape EMS

Challenge:

Western Cape EMS wanted to improve communication between its contact centre, dispatchers, and response teams

It aimed to reduce response times to critical medical incidents and improve the quality of clinical services.

It also wanted to streamline transportation services for non-emergency ambulance trips using HealthNET.

Solution:

a hosted, centralised, core infrastructure deployment to support decentralised emergency services control centres, mobile devices, and medical facilities

state-of-the-art command and control system, highly visual and intuitive to use, and covers all aspects of an incident lifecycle

stable connectivity via a private cloud platform to mobile networks for SMS and data transfer from mobile devices in emergency vehicles resilient, MPLS-enabled WAN

a robust security layer to protect the infrastructure and WAN optimisation capability

Result:

improved response times and quality of patient care

minimised margin for human error

fully integrated, modern call-taking and dispatch solution

scalability to meet future demands and organisational growth

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Using tech for good

Almost overnight there has been a significant increase in the frequency and maliciousness of cyber-attacks in the wake of COVID-19 as hackers seek to exploit Corona Virus related panic. Dimension Data, in conjunction with parent company NTT Ltd., launched Incident Response (IR) remediation services for cybersecurity attacks aimed at hospitals during the COVID-19 pandemic. Our incident response services provide containment and remediation of the attack and guidance for restoration for services to ensure that hospitals treating COVID-19 patients are not consumed with cyber-security risks at the expense of critical patient care.

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Healthcare

Using technology to improve patient services

The challenges you face:

Industry Case Study: Western Cape EMS

Using tech for good