Embrace the digital future
The way retail organisations operate is fundamentally changing driven by omnichannel, changing consumer behaviour, and payment disruptors. With the emergence of cognitive computing, augmented and virtual reality, as well as drone technology, powered by cloud services for retail, we’re moving into a world of no-boundary retail - changing forever the way companies operate. We can help you take advantage of these new technologies, optimising your innovation investment.
Challenges and how Dimension Data will help you overcome these challenges
With the emergence of multiple shopping channels, omnichannel is now mainstream. Customers want the opportunity to use whatever channel they choose when interacting with your organisation. They’re demanding greater convenience and real-time, on-demand services, resulting in retailers changing the way they do business. In order to keep up with market trends you need to engage with your shoppers on social channels too, as more and more customers are relying on the social media community and word-of-mouth instead of advertisements product recommendations.
We’re seeing significant innovation in both digital and offline payment methods in a global scale, resulting in a rapid move away from the traditional payment methods of cash and cards.
There’s a need to have an agile supply chain – when there are unexpected changes to demand or supply, it is necessary to respond quickly in order to not affect the delivery performance or the ability to respond to your customers queries.
With our understanding of your industry, we can help you overcome these challenges.
We’ll help you establish the suitability of your infrastructure and ensure it’s sufficiently robust to deliver the shopping experience that customers expect.
Our consulting skills and IT expertise helps us understand your challenges and design the best solution for you. Working together we’ll explore ways to reduce IT service costs while increasing the business value of IT in your organisation.
With our understanding of your industry, we can help you overcome these challenges.
We’ll help you establish the suitability of your infrastructure and ensure it’s sufficiently robust to deliver the shopping experience that customers expect.
Our consulting skills and IT expertise helps us understand your challenges and design the best solution for you. Working together we’ll explore ways to reduce IT service costs while increasing the business value of IT in your organisation.
We’ll help you to:
• use inventory tracking to better manage your supply chain
• enhance customer experience with omnichannel contact centre solutions
• enrich in-store operations by connecting the digital and in-store journeys
• engage customers with dynamic product information using digital signage
• optimise store operations as you adopt IoT, enable dynamic pricing with digital price tags, and fridge monitoring
• upgrade the sophistication of point of sale applications
