It’s a fierce market out there for airlines across the globe.
Changing customer behaviour and a push to innovate means airlines have to deliver an excellent customer experience across multiple digital touch points – all while staying profitable and embracing the travel tech revolution. Customers expect value for money, while airlines are under the thumb to find new opportunities for growth.
When delivering solutions for the aviation industry, Dimension Data’s subsidiary brand, Merchants takes a thorough and practical approach to finding new opportunities that are focused on growing a business. Through specialist contact centres, these businesses have relied on an expert ability to deliver the right blend of people, processes and technology to embrace the digital future that customers want.
Customer behaviours are changing, as are their expectations when it comes to dealing with any airline. As customer advocates, Merchants will help you identify opportunities for growth, while ensuring you’re prepared for the future.
Our partnerships in the aviation industry are built on a firm focus on evolving a customer strategy.