What BKB’s Power BI and chatbot solution looks like.
Because the BI solution enables financial reports to be pulled in an instant, the time taken to prepare management reporting was eliminated. The team continues to enhance the BI system as part of the managed services offering which has reduced the need for BKB to invest in large BI projects upfront. In addition, proactive daily checks minimize job execution errors, server downtime and the overall health of the underlying data. The online search engine via the chatbot enables internal and external customers to find BKB products and services resulting in cross-sell suggestions – increasing BKB’s sales to its current customer base.
Using Microsoft tools, Dimension Data built a data warehouse which extracted the relevant data from BKB’s different ERP systems. Cubes were built on top of the data warehouse with the intelligence required to extract the appropriate data for the various reports required by BKB. The data in turn was presented to users on Power BI dashboards, enabling key users to instantly access key financial metrics used by the organisation to ascertain its financial health. The cross-sell report particularly was new for BKB. The chatbot was also built using Microsoft tools.