A first-class electronic ticketing upgrade
Rea Vaya uses an electronic ticketing system and, as part of their first systems upgrade in five years, they needed to seamlessly migrate and replace legacy IT infrastructure that was experiencing performance issues as it quickly reached end-of-life. Ad hoc hardware add-ons and software upgrades would have patched the electronic ticketing system to some degree in the short term, but this was not an adequate solution for such an important transport network. They were faced with a dilemma: the system was in dire need of an upgrade to ensure ongoing service to commuters, but how could they upgrade the system while still keeping it fully operational? Uninterrupted electronic ticketing – including loading of funds to cards and accurate reading of those cards – is essential to the smooth running of the Rea Vaya network and, by extension, traffic flow throughout the city.
Halting electronic ticketing while a new system platform was tested and installed was simply not an option. Rea Vaya approached Dimension Data to assist with a feasible solution. After in-depth consulting, a rollout plan was developed to move the ticketing system to the cloud through our Cloud Managed Hosting solution, Virtual Data Centre (VDC).
Rea Vaya take their
platform to the cloud
Full cloud migration in just five months
The entire ticketing system’s cloud migration project was completed in just five months, from cloning Rea Vaya’s existing system to testing the compatibility of the existing device IP addresses with the new system – all without interrupting the current services. Our team worked closely with Rea Vaya at every stage of the engagement to deliver end-to-end success.
Provisioning a development environment was an important new feature of the Rea Vaya system for testing during the transition phase, as was a scalable, managed cloud service to protect against future system outages. We built the test environment to mimic Rea Vaya’s existing system, using the same IP address range that is hardcoded into existing hand-held card scanners.
Testing was completed offline without reconfiguring or replacing the devices, significantly reducing both the cost and the risk of the project.