What a fixed price model meant for the environment. Sappi, the world’s leading producer of dissolving wood pulp has been leading the competition thanks to its culture of innovation.
Implementing a robust ITIL process which involved incident management, service request, knowledge management, and problem management were the main drivers in cost saving.
Having defined their business processes and knowing that this side of operations is supported by a strategic partner, has allowed Sappi to focus on expanding its product offerings. To keep them competitive in today’s eco conscious age, they’ve evolved from a supplier of paper to the world’s leader in dissolvable wood pulp products.