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Dimension Data Response to COJ allegations

Dimension Data is a long-standing service provider to the City of Johannesburg (COJ). During this time, Dimension Data has been awarded a number of IT service contracts through the standard tender process, as has been other IT suppliers.

It has been claimed in the Sunday Independent of 22nd November, that Dimension Data had been overpaid by close to R1-Billion by the COJ. This is factually incorrect and defamatory to Dimension Data. 

Reference is made in the article of a report by Grant Thornton from which this allegation is drawn. Despite numerous written requests to the COJ since 2017, Dimension Data has yet to receive a copy of the alleged report. 

The statement that Dimension Data “shut down” systems to the COJ because the COJ wanted to “reconcile the account” is incorrect. Dimension Data suspended services as a last resort after the City had reneged on its payment obligations on numerous occasions. The payment issues were subsequently resolved within the ambit of the Contract and the Master Service Agreement (MSA). And as ever Dimension Data remains committed to deliver its service commitments to the City.