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Advisory & Transformation Services for Workplace and CX

Driving better customer and employee experience with connected journeys 

Want to grow your customer base and increase value for your customers, employees and organization at every touchpoint? Our digital transformation offerings help you increase your customer base through accelerated acquisition, effortless consumption and brand promotion. We can also help you create a digital journey to optimize your employee experience in hybrid and other workplace models. Create smart workplaces while mitigating risk – from workplace wellness, remote work policies, governance and compliance to IT readiness, meeting space organization and estate licensing.

How we can help you

Advisory and transformation services_Key_outcomes_930x620

Key Outcomes

Align your business and technical goals

Learn how to adopt a business strategy that centers on experience, allowing you to engage employees and customers while being, supported by the organizational capabilities you need.

Lower cost and less risk

Our years of expertise in advisory services allow us to help you along the path for effective CX and EX.

Better employee experience

Improve your employees’ engagement and increase adoption of new technology in your smart workplace.

Improved customer engagement

Get help with designing, deploying and optimizing your CX environment to make every customer interaction a success.

Risk-free planning

The fundamentals of our digital transformation services include security, risk mitigation, compliance and governance across multiple devices and locations.


Why choose Dimension Data?

Decades of experience

Over 19 years of helping clients articulate their strategic ambitions.

Widespread expertise

Over 1,000 + dedicated CX experts and over 300 experts certified in cloud communications.

A large footprint

4 million cloud communications users using more than 12 billion minutes of Cloud Voice.

Trusted customer base

7 billion customer engagements enabled every year.

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