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CX Services

Understand, customize & boost your CX strategy

What makes a top CX performer? They do better than everyone else because their CX is acutely focused and superbly designed. But understanding that CX is an enterprise-wide deliverable demands a well-defined, integrated strategy and clear execution across the organization and we can help you do this. Our advisory, consulting, managed and outsourced services help you to create CX strategies that increase value and speed up results, using a higher degree of personalization and automation.

How we can help you

CX Services_Key_outcomes_930x620

Key Outcomes

Use customer experience to stand out

We can help you define, document and develop a CX strategy take your organization from where you are currently to where you need to be.

Easy, intuitive and customized journeys

We’ll help with your customer journey strategy and provide you with insights, integration and CX platforms that deliver great experiences.

Ideal CX environments

Because we proactively monitor services, we can help identify and fix any performance issues before the quality of services are affected.

Powerful automation creates high-quality experiences

Our skills, platforms and services mean that organizations can offer an automation experience that’s always evolving, across all channels.

High-quality CX

End-to-end quality assurance testing helps customer experiences to be the best they can be, every time.


Why choose Dimension Data?

Large client base

We have over 800 clients, managed with 100,000 seats.

carrier management services

Extensive experience

Over 10+ years of providing Contact Center as a Service (CCaaS) and CX solutions.

11000 skilled employees

Satisfied customers

We make 7 billion customer engagements possible each year.

build ICT ecosystems

Rich insights

We’ve delivered our Global CX Benchmarking Report for 24 years.

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