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Support Services

Transition your organization to a software-defined network

Designed to align services with your business needs, our globally recognized Support Services for hybrid networks leverage business intelligence and centralize platform capabilities. You’re then able to realize the full potential of new investments while maximizing what your existing assets are worth. This ensures that service levels remain consistent from the core to the edge of your network, regardless of technology. As your infrastructure becomes software defined, your network support services strategy should evolve too. To help you do this, our Uptime and Proactive Support Services are now enhanced with our Software-defined Infrastructure (SDI) Lifecycle Services.

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Key outcomes

More transparency and control

Get real-time business intelligence with a Digital Wallet for cost-efficient centralized lifecycle management of enterprise agreements and multiple license types.

Support with business outcomes

Focus on delivering strategic outcomes with flexible service plans, together with a commitment to continual improvement along the way.

Mitigate risk

Get business intelligence from data-driven insights to proactively identify and fix incidents and identify potential security vulnerabilities.

Variable services plans

Because each business is different, you’ll be able to choose the coverage model that suits you.

Optimized costs

Identify where software has been deployed and used with our usage services, allowing you to control your budget and mitigate the risk of financial penalties.

Reduced operational complexity

Get a centralized service platform, tools, processes and people underpinned by consistent service level agreement (SLA) achievement across multivendor, software-defined and legacy networks.

Why choose Dimension Data?

product innovation

Recognized for innovation

TSIA STAR award for Transformation of Support Services

11000 skilled employees

Decades of experience 

We’ve supported over 9.8 million configuration items over 30 years of operations

carrier management services

Real-time automation

75% of our events are automated with real-time business intelligence

85 points of presence

Global presence

Service delivery in 58 countries with support provided in 14 languages


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