Support Services
Transition your organization to a software-defined network
Designed to align services with your business needs, our globally recognized Support Services for hybrid networks leverage business intelligence and centralize platform capabilities. You’re then able to realize the full potential of new investments while maximizing what your existing assets are worth. This ensures that service levels remain consistent from the core to the edge of your network, regardless of technology. As your infrastructure becomes software defined, your network support services strategy should evolve too. To help you do this, our Uptime and Proactive Support Services are now enhanced with our Software-defined Infrastructure (SDI) Lifecycle Services.
Key outcomes
More transparency and control
Get real-time business intelligence with a Digital Wallet for cost-efficient centralized lifecycle management of enterprise agreements and multiple license types.
Support with business outcomes
Focus on delivering strategic outcomes with flexible service plans, together with a commitment to continual improvement along the way.
Mitigate risk
Get business intelligence from data-driven insights to proactively identify and fix incidents and identify potential security vulnerabilities.
Variable services plans
Because each business is different, you’ll be able to choose the coverage model that suits you.
Optimized costs
Identify where software has been deployed and used with our usage services, allowing you to control your budget and mitigate the risk of financial penalties.
Reduced operational complexity
Get a centralized service platform, tools, processes and people underpinned by consistent service level agreement (SLA) achievement across multivendor, software-defined and legacy networks.
Enterprise networks Support Services
Software lifecycle support
Ensure effective governance, usage and compliance by realizing your full lifecycle value and gaining visibility and control to mitigate risk and be more cost efficient.
Uptime
Control costs and mitigate downtime risk across multiple vendors and technologies.
Proactive Support Services
Use our proactive support services and increase your business availability by 55.5%.
Software Lifecycle Management Assessment
Optimize your license management by developing an assessment blueprint.
Technical Services
Help with design, deployment and resources for the optimal support model.
Why choose Dimension Data?
Recognized for innovation
TSIA STAR award for Transformation of Support Services
Decades of experience
We’ve supported over 9.8 million configuration items over 30 years of operations
Real-time automation
75% of our events are automated with real-time business intelligence
Global presence
Service delivery in 58 countries with support provided in 14 languages
