Exceed customer expectations by delivering a personalised intelligent customer experience whenever – and wherever - they encounter your brand.
In the customer experience economy, every interaction is an opportunity to build relationships, strengthen brand loyalty and grow your business. We help you leverage insights from data to deliver context-appropriate information and personalised experiences across channels and touchpoints. Our holistic approach to Customer eXperience aligns people, processes, systems and workflows so all areas of the business can provide better service to customers.
Our Intelligent Customer Experience Solutions
Cloud Customer Experience
Traditional premises-based platforms can no longer keep up with the constant demand for change and improvement in CX strategies. Our Cloud Customer Experience solutions support multiple communication channels, so your customers can connect on their channel of choice. All interactions can be routed intelligently to agents, wherever they are. Cloud solutions are also ideally placed to unlock advanced functionality such as analytics and automation, all through opex-based commercial models.
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Automation and Analytics
Automation and analytics enables organisations to extract value from their customer interactions, to test their customer experience continuously and to use the information that was unearthed to purposefully drive digitisation and enable organisations to make decisions backed by empirical data.
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Advisory
Improve customer experiences across all touchpoints; from digital self-service and contact centres to frontline, face-to-face engagement, as well as partial and fully automated AI/robotic interaction. We have the expertise to help you enable an employee and customer-centric business strategy across the full customer experience lifecycle, including end-to-end management and support.
Read more2020 Global Customer Experience Benchmarking Report
Secure by design
Our customer experience solutions provide a secure customer experience that allows your organisation to present itself in the best possible light to enhance your reputation and strengthen your customer retention. Keeping customer satisfaction at the core we provide secure by design services that integrate, automate and optimise your business strategy.
Why choose Dimension Data?
Platform Delivered Services
Our deep technical skils and fully automated and orchestrated managed services platform underpin our security operations capability.
Certified Professionals
Our security professionals are certified to the highest levels across multiple vendors, technologies and industry standards.
Interlock with NTT Security
We leverage our relationship with NTT Security, one of the largest MSSPs in the world, to provide the best solutions for our clients.
Integrated Business Continuity
Our leading business continuity offering, the largest in Sub Saharan Africa, is committed to global standards for holistic enterprise resilience.
