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Our Amazon Connect offering makes use of an agile approach to enable rapid delivery, with a focus on
business outcomes.

With Amazon Connect you can explore a world of simplicity, reliability, cost optimisation, and automatic calling services. Delight your clients with a personalised experience using cloud-based technologies that digitally transform the way you operate and interact with your customers. We have built a transformative AWS Contact Center migration strategy that takes our clients on a journey of discovery, delivery, and optimization to accelerate digitalization and personalised customer experience. 

A modernized service offering real value

  • Inbound Voice powered by Amazon Connect Telephony. This includes intelligent routing and queue management.
  • Self Service powered by Amazon Connect, Amazon Lex and Lambda. We connect to your CRM data source to retrieve customer data securely.
  • Chat Bots for voice and text powered by Amazon Lex and Amazon Polly.
  • Custom Customer experience reports powered by Amazon Redshift and built o‌n Amazon Quicksight or any customer front end. We can leverage Amazon Transcribe, Amazon Comprehend and Amazon Athena for meaningful insights to create personalised customer journeys.
  • Any CRM Integration with an Agent Front End – This improves both the user and the customer experience.
  • Integration with WFO and Dialler of choice.

AWS Certificates

How it works

Dimension Data and AWS enable you to set up and make changes to your contact centre that can scale to support millions of customers. This will enable you to meet the demand of onboarding thousands of agents working from home. 

Latest thinking

2021 Global Customers Experience Report

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                                                 2021 Hybrid Cloud Report

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Assessment: Maturity of your Hybrid Cloud Environment

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Why choose Dimension Data?

11000 skilled employees

AWS Premier Consulting Partner

We service clients across all sectors including financial, health, telecommunication, manufacturing, and government sectors.

Journey to Cloud practice

We partner with our customers to develop solutions that solve business problems.

Continuous optimisation

Connected with the industry’s most trusted strategic alliance partners.

Extensive track record

By leveraging our relationship with NTT, we’re able to provide best suited solutions to our customers.

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