Extract rich customer information to deliver more value
Automation & Analytics enables you to extract more value from each customer interaction. Data on customer behaviour and preferences helps inform strategic decisions, while automation allows you to continuously test and align the business processes, systems and tools that support CX in your business – helping your employees focus on customer service to improve retention and brand advocacy.
Automation and AI
Through our automation practice, we assist you to automate deliberately in your business. Our automation solutions span customer self service options through to virtual assistants, customer facing bots and traditional robotic process automation. Utilising proven methodologies and the latest in AI and ML to assist in identifying ideal candidates for automation we will assist you in automating where it is sensible to allow your organisation to deliver superior customer experiences by automating the mundane and allowing you to focus on your clients.
Analytics and Insight
We help you to extract value from the conversations you are having with your customers by converting the unstructured customer into structured data that can be examined in order to drive strategic decisions backed by empirical data. Our speech technology allows our customers to interrogate their interactions with their clients with logic to truly understand what is happening inside these conversations, assisting customers to understand how well their agents are selling or collecting. Understand and quantify whether agents are compliant to regulatory requirements to name but a few use cases for analytics.
Secure by design
Our customer experience solutions provide a secure customer experience that allows your organisation to present itself in the best possible light to enhance your reputation and strengthen your customer retention. Keeping customer satisfaction at the core we provide secure by design services that integrated, automated and optimise your business strategy.
Why choose Dimension Data?
Platform Delivered Services
Our deep technical skils and fully automated and orchestrated managed services platform underpin our security operations capability.
Certified Professionals
Our security professionals are certified to the highest levels across multiple vendors, technologies and industry standards.
Interlock with NTT Security
We leverage our relationship with NTT Security, one of the largest MSSPs in the world, to provide the best solutions for our clients.
Integrated Business Continuity
Our leading business continuity offering, the largest in Sub Saharan Africa, is committed to global standards for holistic enterprise resilience.
