CX Advisory helps you reimagine your CX strategy
CX Advisory guides businesses to create, deliver and transform their CX strategy and create hyper-personalised experiences that turn customers into brand promoters. Through lean, agile and design thinking methodologies, we help you gain insight into moments that matter to your customers – and how to make those moments count.
Our areas of expertise
Dimension Data has a range of consulting offers that has a proven global track record assisting our customers to better understand current capabilities, organisational aspirations, and a prioritised roadmap on how to grow to realise these aspirations. Consulting packages have been developed specifically to assist our customers to gauge the maturity of the customer experience strategy and contact centre, assist in defining how we should connect customer journeys and defining and prioritising enterprise automation candidates.
Secure by design
Our customer experience solutions provide a secure customer experience that allows your organisation to present itself in the best possible light to enhance your reputation and strengthen your customer retention. Keeping customer satisfaction at the core we provide secure by design services that integrated, automated and optimise your business strategy.
Why choose Dimension Data?
Platform Delivered Services
Our deep technical skils and fully automated and orchestrated managed services platform underpin our security operations capability.
Certified Professionals
Our security professionals are certified to the highest levels across multiple vendors, technologies and industry standards.
Interlock with NTT Security
We leverage our relationship with NTT Security, one of the largest MSSPs in the world, to provide the best solutions for our clients.
Integrated Business Continuity
Our leading business continuity offering, the largest in Sub Saharan Africa, is committed to global standards for holistic enterprise resilience.
