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Back to Open Opportunities

Systems Engineer

ITaaS System Administration (Inactive)
San Diego, CA, United States of America

Looking for the next step in your career? Enjoy a challenge?  Do you have an ambition for innovation? Want to make a difference?

If you join our growing global team, you’ll be working for an industry leader with offices across five continents, in over 47 countries and more than 28 000 employees.  You will work with some of the leading world brands across the Fortune 100 and  Fortune 500 companies – who are all relying on Dimension Data to help them use the power of technology to achieve their ambition in this digital era.You’ll be part of a team who’s passionate about making a difference to the way technology shapes how we live and work – whether it’s protecting the rhino, connecting the G20 Summit, or revolutionising cycling, giving you the opportunity to do great things.

You’ll be joining a Global Top Employer, recognised for investing in talent because people are at the heart of our success. You provide the skills, passion and ideas, and we’ll provide the platform to realise your ambitions.Great talent. Great teams. Great work. Great opportunities.

Want to be part of our team?

The ITaaS System Engineer is the most senior role in the ITaaS System Administration job family and ensures continuous availability of IT services by effectively identifying system requirements, installing upgrades and monitoring system performance for complex systems.

The ITaaS System Engineer is the primary person responsible for ensuring the design and implementation of systems, software and networks by defining complex system requirements, determining system specifications and process and working parameters.

What you'll be doing

Install and configure servers
The ITaaS System Engineer takes responsibility for the establishment of the system by planning, executing the selection, configuration and testing of server hardware, software, local area network and wide area networks. They advise on the installation, configuration and upgrade servers in line with policy and system requirements.

Install and configure application software
ITaaS System Engineers ensure that application software is available to users. They do this by testing, installing, configuring and upgrading new and existing application software to ensure that it performs without fault. He/she recommends the changes to the system, including the application software requirements for such changes and work in collaboration with the Change Control team to ensure that the system is updated with upgraded versions of application software.

Creating and maintaining user accounts
The ITaaS System Engineer advises on and establishes the policy and procedure that govern creation and maintenance of user accounts. They ensure the documentation and communication of these policies and procedures. They ensure the creation of new user accounts and the configuration and resetting of passwords.

Back-up and restore files
Working closely with the ITaaS Database Administration and Back-up and Storage Administration organisations, the ITaaS System Engineer ensures the back-up of important files to enable system restoration and minimal disruption in the event of a hardware, security or administration failure. They take responsibility for the development and implementation of a back-up and recovery policy. He/she advises on the development and implementation of the disaster recovery plan.

Performance monitoring and system tuning
The ITaaS System Engineer ensures that the system hardware and software are compatible and capable of the required performance metrics. They ensure system performance by performing system monitoring and analysis and performance tuning. They are required to be proactive and troubleshoot system hardware and software by identifying problems and potential solutions. ITaaS System Engineers perform routine network start up and shut down procedures to maintain system performance. They run system load or stress testing and when required escalate application problems to the relevant stakeholders. This individual uses the relevant system performance tools to determine when hardware should be upgraded. They engage with clients to identify problems with a current system or about a function a client would like the system to accomplish and ensure the required solutions.

Configure a secure system
The ITaaS System Engineer takes responsibility for the security of the system by managing security permissions within the system and within systems to which it is connected. They advise on the setup of security policies which enable the management of risk for users. They plan, coordinate, and implement network security measures in order to protect data, software, and hardware.

Produce and use reports
ITaaS System Engineers document the systems environment and are required to generate a variety of system reports. This includes the design of custom reports using the relevant system reporting services. They take responsibility for maintaining documentation relevant to all system upgrades including the logging and documentation of faults and solutions.

People management
They act as people managers, ensuring that their team is motivated and has the required tools to perform their jobs. They take responsibility for the operational management the systems administration team.

Behavioural skills
They stay current with trends in the industry and use this information to ensure system and server upgrades are implemented in accordance with Dimension Data policies. They have good problem solving ability and are self-motivated. Their communication skills (both verbal and written) are well developed and they contribute to the success of the team.

These employees are required to display a high level of attention to detail and good planning ability and demonstrate an ability to cope under pressure.

Required Work Experience:
8 – 10 years’ working experience
At least 8 years’ experience as a System Engineer within a related environment

What would make you a good fit for this role?

This resource will need Windows and Linux skills with addition to AD backups

Join our growing global team and accelerate your career with Dimension Data. Apply today.

Diversity in Dimension Data

Dimension Data is an equal opportunity employer with a global culture that embraces diversity.  All qualified applicants will receive consideration for employment and will not be unfairly discriminated against on any arbitrary ground including race, colour, sex, religion, national origin, veteran status, disability, gender identity, sexual orientation, or other protected category.