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Legal information

NTT America Solutions standard terms and conditions of sale

These are the terms and conditions that govern the sale of all products and services by NTT America Solutions:

  1. Terms and conditions - US
  2. Terms and conditions - Canada
  3. Terms and conditions – Chile
  4. Terms and conditions – Mexico
  5. Terms and conditions - Brazil


NTT Cloud (CaaS) Terms of Service, and Related Service Levels Descriptions

These terms describe the terms and conditions applicable to NTT’s provision and client’s use of the Private / Public 

  1. Private CaaS terms of service – US and Canada
  2. On-Site Private MCP terms (Exhibit B) – English
  3. Public CaaS terms of service – US and Canada
  4. Public CaaS terms of service – Brazil
  5. Service levels for Public CaaS – English
  6. Managed Hosting terms of service – US and Canada
  7. Service level for Managed Hosting – English
  8. Cloud Service for Cisco (CSfC) terms of service – English
  9. Enterprise Mobility as a Service (EMaaS) terms of service – English
  10. Americas Cloud Services for Oracle (CSfO) terms of service
  11. Americas Cloud Services for Oracle (CSfO) SLA
  12. Americas Cloud Services for Oracle (CSfO) services description
  13. Cloud Services for Microsoft (CSfM) services description


Service Descriptions

These documents describe the various services offered by NTT. 

Cisco WebEx Service - NTTs resale of Cisco's WebEx service
Cisco WebEx Service Product Description

Installation Service - NTT’s standard product installation service
Installation Service Product Description

Insite Service - NTTs Network monitoring service
Insite Service Product Description

Managed Services - NTT’s Enterprise Networks service
Managed Services Enterprise Networks Product Description

Managed Services - NTT’s Data Center service
Managed Services Data Center Product Description

Staffing Service - NTT's standard offering for the supply of staffing personnel for long and short term engagements
Staffing Service Product Description

Staging Service - NTT’s standard service for pre-configuration and testing of products prior to installation
Staging Service Product Description

Uptime® Service (purchased after Nov. 1, 2017) - NTT’s hardware maintenance service:
Uptime Service with Priority Based SLAs Service Description
Proactive Support Services Service Description

Uptime® Service (purchased prior to Nov. 1 2017) - NTT's hardware maintenance service:

  1. Uptime Service Description General
  2. Uptime Service Description v3
  3. Uptime v3 Addendum Americas
  4. Uptime Addendum Converged Communications - Cisco
  5. Uptime Addendum Converged Communications - Tandberg
  6. Uptime Addendum Customer Interactive Solutions - Cisco
  7. Uptime Addendum Network Integration - Bluecoat
  8. Uptime Addendum Network Integration - Cisco
  9. Uptime Addendum Network Integration - Riverbed
  10. Uptime Addendum Security Solutions - Bluecoat
  11. Uptime Addendum Security Solutions - Cisco

All documents are in the Adobe PDF format. Download Adobe Reader here if you have trouble viewing them.