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Legal information

Dimension Data Standard Terms and Conditions of Sale

These are the terms and conditions that govern the sale of all products and services by Dimension Data Americas:

  1. Dimension Data Terms and Conditions - US
  2. Dimension Data Terms and Conditions - Canada
  3. Dimension Data Terms and Conditions – Chile
  4. Dimension Data Terms and Conditions – Mexico
  5. Dimension Data Terms and Conditions - Brazil

Dimension Data Cloud (ITaaS) Terms of Service, and Related Service Levels Descriptions

These terms describe the terms and conditions applicable to Dimension Data’s provision and client’s use of the Private / Public CaaS (Compute as a Service) and Managed Hosting:

  1. Dimension Data Private CaaS Terms of Service – US and Canada
  2. Dimension Data On-Site Private MCP Terms (Exhibit B) – English
  3. Dimension Data Public CaaS Terms of Service – US and Canada
  4. Dimension Data Public CaaS Terms of Service – Brazil
  5. Dimension Data Service Levels for Public CaaS – English
  6. Dimension Data Managed Hosting Terms of Service – US and Canada
  7. Dimension Data Service Level for Managed Hosting – English
  8. Dimension Data Cloud Service for Cisco (CSfC) Terms of Service – English
  9. Dimension Data Enterprise Mobility as a Service (EMaaS) Terms of Service – English
  10.  Dimension Data Americas Cloud Services for Oracle (CSfO) Terms of Service
  11. Dimension Data Americas Cloud Services for Oracle (CSfO) SLA
  12. Dimension Data Americas Cloud Services for Oracle (CSfO) Services Description
  13. Dimension Data Cloud Services for Microsoft (CSfM) Services Description

Service Descriptions

These documents describe the various services offered by Dimension Data.

Cisco WebEx Service - Dimension Data’s resale of Cisco's WebEx service

Cisco WebEx Service Product Description

Installation Service - Dimension Data’s standard product installation service

Installation Service Product Description

Insite Service - Dimension Data’s Network monitoring service

Insite Service Product Description

Managed Services - Dimension Data’s Enterprise Networks service

Managed Services Enterprise Networks Product Description

Managed Services - Dimension Data’s Data Center service

Managed Services Data Center Product Description

Staffing Service - Dimension Data’s standard offering for the supply of staffing personnel for long and short term engagements

Staffing Service Product Description

Staging Service - Dimension Data’s standard service for pre-configuration and testing of products prior to installation

Staging Service Product Description

Uptime® Service (purchased after Nov. 1, 2017) - Dimension Data’s hardware maintenance service:

Uptime Service with Priority Based SLAs Service Description

Proactive Support Services Service Description

Uptime® Service (purchased prior to Nov. 1 2017) - Dimension Data’s hardware maintenance service:

  1. Uptime Service Description General
  2. Uptime Service Description v3
  3. Uptime v3 Addendum Americas
  4. Uptime Addendum Converged Communications - Cisco
  5. Uptime Addendum Converged Communications - Tandberg
  6. Uptime Addendum Customer Interactive Solutions - Cisco
  7. Uptime Addendum Network Integration - Bluecoat
  8. Uptime Addendum Network Integration - Cisco
  9. Uptime Addendum Network Integration - Riverbed
  10. Uptime Addendum Security Solutions - Bluecoat
  11. Uptime Addendum Security Solutions - Cisco

All documents are in the Adobe PDF format. Download Adobe Reader here if you have trouble viewing them.