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27 February 2019

Leading healthcare brand Sysmex chooses Dimension Data to continue its digital transformation journey

Enabled by Office 365 Exchange Online, productivity cost per employee drops by 50 percent


Singapore – 28 February 2019 –  Dimension Data, a USD 8 billion global technology integrator and managed services provider, announced today that it has been chosen by health IT provider, Sysmex, to move their email server to the cloud. A market leader in the delivery and implementation of clinical IVD and health IT products and services for clinical laboratories, Sysmex seeks to improve patient care in hospitals and healthcare organisations.

Focused on improving clinical services, Sysmex was looking at technology solutions to streamline processes and reduce operational costs. Yet, existing legacy applications and an aging infrastructure proved to be significant challenges. Sysmex needed to re-design their IT infrastructure to ensure that it was agile and scalable.

Having worked with Dimension Data on standardising its desktop platform earlier, Sysmex is familiar with Dimension Data and chose to work with the team again to move its email server to the cloud. An open consultative approach that takes user experience into consideration throughout the migration, resulted in Dimension Data proposing Office 365 – Exchange Online.

Hosted in the cloud, Exchange Online enables organisations to work smarter from anywhere. Its personalised and smarter inbox help employees to collaborate better. Exchange Online works on a consumption-based pricing model and since the move to Exchange Online, Sysmex has enjoyed a significant reduction in capital expenses; with the cost per employee dropping by up to 50 per cent.

Employees also benefited from improved efficiency, as a result of working from a standardised platform across the Asia Pacific region. In particular, Sysmex’s IT team were no longer burdened with service uptime and refresh cycles, and used lesser resources on support and integration. Instead, they could focus on more business-related objectives.

“Sysmex recently celebrated our 50th anniversary globally and the 20th anniversary in Singapore, and throughout this time, we have remained committed to lighting the way with diagnostics in healthcare delivery. By leveraging technological innovations, we are constantly looking at ways to reshape our operations to ultimately improve our customers’ experience. We are happy to work with Dimension Data again as our technology partner, and even happier to complete yet another successful project together,” said Simon Lam, Senior Manager, Information Technology, Sysmex Asia Pacific Pte Ltd.

“We are glad to partner Sysmex again to achieve its vision of providing a more satisfying healthcare experience. This new implementation showcases the trust and confidence Sysmex has in our capabilities and domain experience. We hope to continuously support Sysmex on its digital journey and to help them reap more business value from their technology deployments,” said Kent Lee, CEO, Dimension Data Singapore.

- ENDS -

About Dimension Data

Founded in 1983, Dimension Data is a USD 8 billion global leader in designing, optimising, and managing today’s evolving technology environments. This enables its clients to leverage data in a digital age, turn it into information, and extract insights.

Headquartered in Johannesburg, Dimension Data employs 28,000 people across 47 countries. The company brings together the world’s best technology provided by market leaders and niche innovators with the service support that clients need for their businesses – from consulting, technical, and support services to a fully-managed service.

In Asia Pacific, we operate in 35 offices across 13 countries. We help clients enable technology, operate their IT infrastructures and transform technology solutions that deliver value. It combines an expertise in digital infrastructure, cybersecurity, customer experience (CX), and digital workplace, with advanced skills in IT outsourcing, IT-as-a-Service, Systems integration services and training.

Dimension Data is a proud member of the NTT Group. Visit us at http://www.dimensiondata.com


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