Overview

Provide personalized experiences that transform your contact center experiences

Our transformative Amazon Web Services (AWS) contact center migration strategy takes our clients on a journey of discovery, delivery and optimization to accelerate digitalization and tailored customer experience.

smiling woman walking and looking down at mobile phone in hands
Multicloud as a Service

How can we help you deliver multicloud success

Contact us
Key outcomes

Key outcomes

Interaction routing

We support inbound voice through Amazon Connect Telephony, with intelligent routing and queue management.

Self-service options

Comprehensive self-service support is powered by Amazon Connect, Amazon Lex and Amazon Polly, while Amazon Lambda is utilized for personalized integrations.

Intelligent automation

Our chat bots for voice and text are powered by Amazon Lex and Amazon Polly.

Leverage Amazon’s comprehensive products

Amazon Connect leverages the power of Amazon Transcribe, Amazon Comprehend and Amazon Athena for meaningful insights to create personalized customer journeys.

Integrated customer relationship management

Improve user and customer experience with integration of any CRM with an Agent Front End.

Optimized workforce

Our comprehensive services include integration with market leading workforce optimization and dialer providers to provide you with the best possible solution.

Why NTT

Proactive

We support all Amazon Connect and AWS services

Proactive

We support all Amazon Connect and AWS services

Integrated

Enhance operations with Amazon products and internal systems

Integrated

Enhance operations with Amazon products and internal systems

Productivity

Optimize your workforce with intelligent Amazon services

Productivity

Optimize your workforce with intelligent Amazon services
Contact us

We’re here to help!

We partner with organizations around the world to shape and achieve outcomes through intelligent technology solutions.

By clicking the 'Submit' button below, you are agreeing to the NTT Limited Terms and Conditions and Privacy Policy

Personal Information is shared between these listed companies as well as their direct and indirect subsidiaries.


Thank you for contacting us. A member of our team will be in touch shortly to follow up with you.

Copyright © 2022 NTT Limited

Connect with us