Collaboration & CX

Advisory & Transformation Services for Workplace and CX

Discover how we help our clients to design smart workplaces through our digital transformation consulting. From creating powerful customer connections with customer experience to providing hybrid workplace models and improving the employee experience, our advisory services will support you at every stage of your digital transformation journey.

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Global Workplace Report

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Overview

Supporting clients with connected journeys that drive improved customer and employee experiences

We deliver value for your customers, employees and organization at every touchpoint. Our digital transformation services enable the growth of your customer base value through accelerated acquisition, effortless consumption and brand promotion. Our Advisory Services also help you create a digital journey based on workstyles to transform and optimize your employee experience, possibly into a hybrid workplace model. From workplace wellness, remote work policies, governance and compliance to IT readiness, meeting space organization and the licensing of estates, we deliver the full range of digital transformation services to create a smart workplace while mitigating risk.

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2021 Global Workplace Report

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Services

Key outcomes

Key outcomes

Business and technical strategy alignment

Understand how to engage employees and customers by adopting an experience-centric business strategy, supported by the required organizational capabilities.

Reduce cost and risk

With longstanding expertise in advisory services, we put you on the right path for effective CX and EX.

Greater employee experience

Enabling clients to increase user adoption of new technology and deliver enhanced employee engagement in a smart workplace.

Enhanced customer engagement

Our team will work with you to design, deploy and optimize your CX environment so every customer interaction is a success.

Risk-free planning

Security, risk mitigation, compliance and governance across multiple devices and all locations is a fundamental part of the planning we provide in our digital transformation services.

Success stories

See the connection – NTT, Microsoft and University College London (UCL)

Connecting educators to deliver better learning outcomes

Partnering with Microsoft, we enabled UCL, with 13,000 staff and over 40,000 students, to consolidate their communication and collaboration platform into a simpler yet more powerful and cost-effective solution with our services and expertise.

See the connection – NTT and SAS

Enabling a global workforce with cloud technology

As trusted consultants, we enabled SAS to move seamlessly to a new Webex platform which optimized collaboration. Discover how SAS values our always-on support for their 17,000 strong global workforce.

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See the connection – NTT and Reliance Securities 

Empowering and delighting customers with an omnichannel contact center

Reliance Securities is revolutionizing the brokering industry by adopting technology that enables omnichannel customer communication. This gives traders the just-in-time information they need to make informed decisions, wherever they are. 

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Partners

Partners

Why NTT

19+ years

Extensive experience helping clients articulate their strategic ambitions

19+ years

Extensive experience helping clients articulate their strategic ambitions

1,000+

Dedicated CX experts; over 300 certified cloud communications experts

1,000+

Dedicated CX experts; over 300 certified cloud communications experts

4 million

Cloud communications users; over 12 billion minutes of Cloud Voice

4 million

Cloud communications users; over 12 billion minutes of Cloud Voice

7 billion

Customer engagements enabled each year

7 billion

Customer engagements enabled each year

Insights

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We’re here to help!

We partner with organizations around the world to shape and achieve outcomes through intelligent technology solutions.

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