Collaboration & CX

CX Services

Empower your business and leverage your customer experience (CX) as an operating model for growth. Placing people at the center of human-augmented CX, we enable enhanced customer experience strategy through optimized customer journeys, customer choice and use automation to create meaningful experiences with a range of CX Services.

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Enabling a remote contact center agent

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Overview

Understand, personalize, automate and accelerate your CX strategy

Top CX performers surpass their peers where great CX is the result of focus and design. It’s an enterprise-wide deliverable requiring a clear, integrated strategy and well-defined execution across the organization. We enable you to understand, personalize, automate and accelerate your customer experience. Our advisory, consulting, managed and outsourced CX Services enable you to develop CX strategies that optimize value.

Collaboration & CX

2021 CX Benchmarking Report

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Services

Key outcomes

Key outcomes

Make customer experience a strategic differentiator

We help define, blueprint and articulate a CX strategy, to take organizations from their current situation to their desired future operating model.

Intuitive, seamless, and personalized customer journeys

We advise on customer journey strategy and provide insight, integration and CX platforms to deliver ideal journeys.

Optimized CX environments

Proactive service monitoring to address and remediate service quality and performance before services are impacted.

Effortless and effective automated experiences

We bring skills, platforms and services to empower organizations to offer a continuously evolving, dynamic automation experience across all channels.

Assured CX

End-to-end quality assurance testing, ensuring end customer experiences are optimal every time.

Success stories

See the connection – NTT and Reliance Securities

Empowering and delighting customers with an omnichannel contact center

Reliance Securities is revolutionizing the brokering industry by adopting technology that enables omnichannel customer communication. This gives traders the just-in-time information they need to make informed decisions, wherever they are.

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NTT and EBTS Pro Assist

Overcoming future CX challenges with EBTS Pro Assist

Deploying a new contact center solution that is 100% reliable, future-proof and easy to use in the digital and mobile era.

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See the connection – NTT and New South Wales Department of Communities and Justice

Maintaining the human connection with omnichannel cloud CX

NSW DCJ’s housing contact center turned to the cloud to deliver exceptional service, increasing their focus on the people and communities they help.

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Partners

Partners

Why NTT

800+

Clients managed with over 100,000 seats

800+

Clients managed with over 100,000 seats

10+ years

Delivering contact center-as-a-service (CCaaS)

10+ years

Delivering contact center-as-a-service (CCaaS)

7 billion

Customer engagements enabled each year

7 billion

Customer engagements enabled each year

24 years

Delivering expert insights with our Global CX Benchmarking Report

24 years

Delivering expert insights with our Global CX Benchmarking Report

Insights

We’re here to help!

We partner with organizations around the world to shape and achieve outcomes through intelligent technology solutions.

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