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Just-in-time information gives traders a head start

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The critical numbers in trading

Traders don’t want to wait for a broker

‘The price feeds you see change every second.’

Aneesha Pant - CTO, Reliance Securities

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Why enable omnichannel communication?

Customer service goes beyond a phone call

‘Now we can do a meaningful analysis of the behaviour patterns of the customer and get back to them through the media used to contact us.’

Shrivaths Vardharajan - CIO, Reliance Securities
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Inclusive

Contact centre includes all major social channels

Customer centered icon

Customer-centred

Customers can use the channel of their choice

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Time-saving

Dramatically reduces response times and allows just-in-time trading

Effective icon

Effective

Streamlined services lead to better communication

Transforming securities trading for a digital world with…

Digital infrastructure icon

Digital infrastructure

Algorithmic trading, using effective big data analysis, has made Reliance Securities a pioneer in the industry.

Learn how to drive business agility with digital infrastructure.

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Customer experience icon

Customer experience

An omnichannel contact centre enables customers to communicate through the channel of their choice.

Learn how you can create valuable relationships with customer experience.

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Cybersecurity

Secure networks and data flow ensure the security of trader information.

Learn how your business can risk less and achieve more with cybersecurity.

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About transforming trading through technology

‘Dimension Data has helped us in our journey from customer service into engagement, into delight.’

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Case study video

Reliance Securities revolutionises trading through big data and smart data analysis

About customer experience and in-time data

Read the 2017 Global CX Benchmarking Report

Virtual assistant (chat bots) is voted as the top channel growth focus for 2017, and IoT deployments are set to double.

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Woolworths case study

A single customer experience across all brands through an omnichannel approach.

Personal interactions

Read this blog for more on delivering differentiated customer journeys.

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