Looking for the next step in your career? Enjoy a challenge? Do you have an ambition for innovation? Want to make a difference?
If you join our growing global team, you’ll be working for an industry leader with offices across five continents, in over 50 countries and more than 30 000 employees. You will work with some of the leading world brands across the Fortune 100 and Fortune 500 companies – who are all relying on Dimension Data to help them use the power of technology to achieve their ambition in this digital era.You’ll be part of a team who’s passionate about making a difference to the way technology shapes how we live and work – whether it’s protecting the rhino, connecting the G20 Summit, or revolutionising cycling, giving you the opportunity to do great things.
You’ll be joining a Global Top Employer, recognised for investing in talent because people are at the heart of our success. You provide the skills, passion and ideas, and we’ll provide the platform to realise your ambitions.Great talent. Great teams. Great work. Great opportunities.
Want to be part of our team?
The Services Project Manager leads and directs concurrent Primer projects classified as standard or complex. This individual should have at least 4 years’ project management experience leading and delivery across business units / functional areas.
The primary responsibility of the Services Project Manager will be to interface with all project stakeholders to take projects from original concept through to final implementation, including handing over to Operations (where applicable).
What you'll be doing
Provide pre-sales support
There is an expectation for the Services Project Manager to engage with the Pre-Sales and Sales teams in order to adequately scope and cost project solutions. The pre-sales scoping of the project would involve the completion of a proposal that includes the detailed task schedule, resource allocation and cost breakdown.
During project delivery or client engagement, the Services Project Manager is expected to identify opportunities and influence the sale by conducting a business conversation with the client and positioning Dimension Data’s service delivery offerings.
Manage project delivery
The Services Project Manager ensures that the project delivers the as-sold solution, remains within baseline budget and is delivered on time, while achieving quality criteria and maintaining client satisfaction. This individual will manage delivery of the project according to the PMI knowledge areas and in line with Dimension Data’s project methodology. This includes rigorous project scope control and management of change variations. They also communicate with key stakeholders regarding the status of their projects. Project set-up, resources and operations are efficiently managed, possibly with the assistance of the Services Project Coordinator or Administrator.
Ensure client satisfaction
The individual manages client satisfaction, commitment and expectations to high service levels and manages escalations adequately. They act as the single point of contact between Dimension Data and the client whilst taking accountability for all escalations relating to the project.
Project team management
The individual needs to be able to lead teams effectively within a matrixed environment. They act as operational managers to project teams and provide feedback to the relevant line managers. The Services Project Manager ensures that the services project team has access to the project management tools and have the general means to perform their role. These individuals will coach and mentor project team members and colleagues.
As corporate citizens they act as role models to the teams. They display assertiveness and act as an example when it comes to client satisfaction. The individual possesses good communication, influencing and negotiating ability. They display confidence and the ability to manage teams of people. They are detail focused with problem solving ability.
Strong business acumen and a good understanding of general technology concepts are required. The individual works towards advanced project management certification. The individual is good at project change management. The individual has an excellent understanding of project life cycles, and takes responsibility for all aspects of the projects. The individual will be required to promote project services to both external and internal clients.
What would make you a good fit for this role?
Join our growing global team and accelerate your career with Dimension Data. Apply today.
Diversity in Dimension Data
Dimension Data is an equal opportunity employer with a global culture that embraces diversity. All qualified applicants will receive consideration for employment and will not be unfairly discriminated against on any arbitrary ground including race, colour, sex, religion, national origin, veteran status, disability, gender identity, sexual orientation, or other protected category.